Sr. Director, Business Systems and Program Management

• Serve as a senior resource to assist Customer Project Management groups with tools, templates, and best practices.
• Act as a customer-facing project manager when needed to ensure delivery excellence and client satisfaction.

• Track and report progress on technology transformation initiatives, including LIMS, VEEVA, and other digital platforms.
• Monitor operational debottlenecking programs and ensure timely execution of improvement projects.
• Create linkage between operational excellence projects and the Scale-Up and Scale-Out program for strategic alignment.

• Establish and maintain governance meetings across the entire transformation portfolio.
• Develop dashboards and reporting mechanisms to provide visibility into program status, risks, and outcomes.

• Support the Transformation Officer in designing and rolling out enterprise business processes and site governance frameworks.
• Ensure consistency and compliance across sites for process adoption and governance standards.

• Track and report on operational excellence projects, including KPIs and measurable results.
• Drive continuous improvement culture through structured program management and stakeholder engagement.

• Bachelor's degree, degree to preferably be in business or STEM.  
• Extensive experience in program and project management within biopharma or CDMO environments.
• Strong knowledge of digital transformation tools (e.g., LIMS, VEEVA) and operational excellence methodologies.
• Proven ability to manage complex, multi-site programs and governance structures.
• Exceptional communication, stakeholder management, and leadership skills.
• PMP or equivalent certification preferred.

Preferred Qualifications:

• Master's degree or MBA

• You have a "bring it on!" team player approach and an unshakable positive attitude, always ready to tackle anything that comes your way.
• Your written and verbal skills are out of this world, and you communicate with clarity and confidence.
• You have exceptional multitasking skills and an unparalleled attention to detail that ensure the smooth running of everything.
• You are a master at building relationships, capable of establishing connections with anyone, be it team members, clients, vendors, or suppliers.

In this dynamic role, expect a blend of regular activities like sitting, standing, and walking, with occasional physically engaging tasks such as lifting objects up to 25 pounds. The work environment might expose you to electrical shocks, toxic chemicals, vibrations, or loud noise levels occasionally. However, reasonable accommodations are available to enable individuals with different abilities to perform effectively, ensuring a supportive and adaptable work setting. Your visual acuity, including close, distance, and color vision, will be essential in navigating through the diverse day-to-day demands of this position.