Sr. Director, Scale & Enablement

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

Scale & Enablement is a critical pillar within eBay Design, serving as the force multiplier for how design delivers impact across the company. As a member of the Design Leadership team, this role operates at the intersection of systems, tooling, and organizational capability—ensuring that design at eBay is not only high quality, but fast, scalable, and deeply integrated into how we build products.

This team brings together Customer Technology, UX Research Systems, Design Technology, and Design Systems into a unified platform strategy. Its mandate is to enable designers, researchers, and cross-functional partners to move with speed and clarity—turning design from a function into an organizational capability. Scale & Enablement defines how we build—creating the infrastructure, systems, and workflows that make great experiences possible at scale.

As Sr. Director, you will define and drive this vision—building the platforms, systems, and teams that unlock step-change improvements in velocity, consistency, and quality across eBay.

Responsibilities 

You will translate platform strategy into durable systems and measurable impact across the organization:

Define and Drive Design at Scale

• Establish a clear vision for how design operates at scale across eBay—spanning systems, tooling, data, and workflows

• Build a cohesive strategy across Design Systems, Design Tech, Customer Technology, and Research Systems

• Identify and unlock opportunities to dramatically increase speed, consistency, and quality of product experiences

Build Platforms, Not Projects

• Lead the development of scalable design systems, shared services, and internal platforms that enable teams to move faster with confidence

• Drive adoption of design systems and standards across product teams, ensuring coherence across the ecosystem

• Invest in infrastructure that enables reuse, automation, and intelligent workflows (including AI-assisted design and research)

Accelerate Through Technology and Data

• Advance the integration of design and engineering through modern tooling, pipelines, and shared frameworks

• Establish systems that connect research insights, customer data, and design decisions into a continuous feedback loop

• Champion the use of AI and emerging technologies to transform design and research workflows

Lead and Scale High-Impact Teams

• Build and lead a multidisciplinary organization across Design Systems, Design Technology, and Research Systems

• Attract, develop, and retain senior talent, creating a culture of ownership, craftsmanship, and operational excellence

• Set a high bar for execution while enabling teams to operate autonomously and effectively

Drive Cross-Functional Alignment and Adoption

• Partner closely with Product, Engineering, Data, and Marketing leadership to embed systems and practices into how teams build

• Influence roadmaps and technical strategy to ensure design enablement is foundational, not additive

• Align stakeholders around shared standards, metrics, and ways of working

What you will accomplish:

Success in this role is measured by organizational transformation and leverage. You will:

• Enable step-function improvements in speed to market and iteration velocity

• Establish coherent, scalable systems that unify the eBay product experience

• Increase adoption and impact of design systems and shared platforms across teams

• Create a connected ecosystem of tools, data, and insights that informs better decisions

• Elevate design from a discipline to an organizational capability embedded in how eBay builds

Requirements

• Proven people leader with experience building, managing, and scaling high-performing, cross-functional teams

• 15+ years of experience in product design, design systems, design technology, or related fields

• 8+ years leading and scaling multidisciplinary teams, including senior leaders

• Proven track record of building platforms, systems, or infrastructure that drive impact at scale

• Deep experience with design systems, design tooling, and/or design engineering

• Strong understanding of UX research operations and systems and how insights integrate into product development

• Demonstrated ability to operate at executive level, influencing strategy, roadmaps, and investment decisions

• Experience driving cross-functional alignment across Product, Engineering, and Data organizations

• Strong systems thinking: ability to connect people, process, and technology into cohesive solutions

• Experience leveraging AI and emerging technologies to improve workflows and outcomes

• Exceptional communication and storytelling skills, with the ability to align large organizations

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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