Serve as enterprise technical authority for Epic infrastructure and client deployment. Deploy, configure, and troubleshoot Epic modules and Web/Service servers; manage Epic APIs (FHIR, SMART), SSL/OAuth/SAML authentication, Citrix NetScaler load balancing, and disaster recovery workflows. Monitor performance with Epic System Pulse, drive automation and AI-enabled optimizations, and lead technical governance for secure, highly available Epic access.
Requisition Number: 2369637
Our Company
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary
The Epic Systems Configuration Architect (ECSA) / Sr I O Engineer serves as the enterprise technical authority for Epic infrastructure, client deployment strategy, interoperability services, API management, and technical architecture governance. Operating within a highly engaged team that manages our critical medical records infrastructure, this role is dedicated to ensuring secure, highly available, and performant access to enterprise Epic applications while eliminating single points of failure. The ECSA will lead technical strategy, drive complex troubleshooting, and optimize system infrastructure utilizing advanced tools such as Epic System Pulse analytics. This is an exciting opportunity to work with cutting-edge healthcare interoperability technologies to directly improve clinical application performance across our global network.
Primary Responsibilities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
Preferred Qualifications
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #YELLOW
Our Company
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Position Summary
The Epic Systems Configuration Architect (ECSA) / Sr I O Engineer serves as the enterprise technical authority for Epic infrastructure, client deployment strategy, interoperability services, API management, and technical architecture governance. Operating within a highly engaged team that manages our critical medical records infrastructure, this role is dedicated to ensuring secure, highly available, and performant access to enterprise Epic applications while eliminating single points of failure. The ECSA will lead technical strategy, drive complex troubleshooting, and optimize system infrastructure utilizing advanced tools such as Epic System Pulse analytics. This is an exciting opportunity to work with cutting-edge healthcare interoperability technologies to directly improve clinical application performance across our global network.
Primary Responsibilities
- Serve as the enterprise technical authority for Epic infrastructure architecture, client deployment strategy, and technical governance to maintain secure, highly available access.
- Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments.
- Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing.
- Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR.
- Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness.
- Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools.
- Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management.
- Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing.
- Leverage enterprise-approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement.
- Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation.
- Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace)
- Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service)
- 5+ years of experience with Epic client/server architecture and technical infrastructure deployment
- 5+ years of enterprise systems administration experience with Windows Server
- 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect)
- 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration
- 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues
Preferred Qualifications
- Epic certifications in Client Installer Administration, System Pulse, Care Everywhere, or Interconnect API/FHIR
- 7+ years of enterprise systems administration experience
- Experience supporting large-scale, multi-region, or multi-instance Epic implementations
- Experience leading Epic infrastructure upgrades, migrations, and technical cutovers
- Experience supporting cloud, hosted, or hybrid Epic environments
- Strong knowledge of Epic infrastructure architecture, health information exchange initiatives, and enterprise security standards
- Demonstrated capability in disaster recovery planning and operational readiness
- Experience utilizing advanced automation and diagnostic tools to optimize operational efficiency and workflow productivity
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #YELLOW
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide personalized patient care in a primary care clinic, perform clinical duties supporting providers, assess and evaluate patient needs, develop and deliver teaching plans, identify departmental improvement opportunities, and assist care coordination.
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide personalized nursing care in an ENT clinic: assess and evaluate patient needs, support providers with clinical duties, coordinate patient care, teach patients/families, identify departmental improvements, and assist productivity assessments.
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide and coordinate nursing care in patients' homes per physician orders and regulations. Perform comprehensive assessments (OASIS), develop and revise plan of care, supervise aides/LPNs, document visits, communicate with physicians and team, participate in quality improvement, on-call rotation, and patient-safety efforts.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
