Sr. Manager, Account Management

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
The Sr. Manager, Account Management is responsible for leading a team of Account Managers supporting FreeWheel's publisher, broadcaster, distributor, and reseller customers across our advertising technology platform. This leader is accountable for the overall health, retention, and growth of their team's book of business while developing a high-performing organization focused on operational excellence, customer outcomes, and commercial success. This role serves as both a people leader and strategic business partner, driving consistent account management practices, coaching and developing talent, leading executive client engagements, and representing the Account Management organization across cross-functional initiatives including Product, Engineering, Sales, Client Solutions, Operations, and Customer Success. The ideal candidate is passionate about developing people, improving processes, influencing without authority, and helping clients maximize the value of FreeWheel's products and services.
Job Description
Core Responsibilities
Leadership & Team Development

• Lead, coach, and develop a team of 3-5 Account Managers and Senior Account Managers through regular feedback, career development planning, and performance management.

• Foster a high-performance culture focused on accountability, customer success, collaboration, and continuous improvement.

• Establish clear goals, success metrics, and development plans for each team member.

• Partner with leadership on hiring, onboarding, succession planning, and organizational development.

Client Success & Commercial Growth

• Own the overall health, retention, and commercial growth of the team's assigned portfolio.

• Support strategic client relationships and participate in executive-level customer engagements and escalations.

• Ensure consistent execution of account planning, business reviews, renewal strategies, adoption initiatives, and growth opportunities.

• Partner closely with Sales to identify expansion opportunities and maximize customer lifetime value.

Operational Excellence

• Drive standardized account management processes, documentation, and best practices across the organization.

• Monitor portfolio health, customer satisfaction, adoption metrics, operational risks, and key performance indicators.

• Identify opportunities to improve efficiency, scalability, and service delivery.

• Ensure successful adoption and communication of new products, platform enhancements, and operational changes.

Cross-Functional Leadership

• Represent Account Management within cross-functional initiatives, product launches, go-to-market programs, and strategic company projects.

• Partner with Product, Engineering, Operations, Sales, and Customer Success to advocate for customer needs and influence product direction.

• Provide customer insights that inform roadmap prioritization, commercial strategy, and operational improvements.

Business Leadership

• Develop executive summaries and business updates for senior leadership.

• Analyze portfolio performance and recommend strategic actions to improve retention, operational efficiency, and revenue growth.

• Represent FreeWheel at customer meetings, industry events, and strategic partner engagements.

• Exercise sound judgment, prioritize effectively, and operate independently within a fast-paced environment.

Required Qualifications

• Bachelor's degree or equivalent professional experience.

• 7+ years of experience in Account Management, Client Success, Publisher Development, or Customer Success within digital advertising, ad technology, media, or SaaS.

• 3+ years of experience leading and developing Account Management, Client Success, or Customer-facing teams.

• Experience managing enterprise customer relationships and executive stakeholders.

• Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, Operations, and Customer Success.

• Strong analytical, communication, presentation, and problem-solving skills.

• Proven ability to prioritize multiple initiatives and lead effectively in a fast-paced, matrixed organization.

Preferred Qualifications

• Experience supporting publishers, broadcasters, streaming platforms, or other media companies.

• Strong understanding of the digital advertising ecosystem, including programmatic advertising, CTV/video, ad serving, SSPs, DSPs, and publisher monetization.

• Experience managing customer renewals, retention, expansion, or revenue growth initiatives.

• Experience building scalable operational processes, account management frameworks, or customer success programs.

• Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Asana, or similar platforms.

• Demonstrated experience building or improving account management processes, operating models, or customer success programs that increased team effectiveness or customer outcomes.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Account Management; Cross-Functional Leadership; Digital Advertising; Operational Excellence; People Leadership
Salary:
Primary Location Pay Range: $135,510.99 - $203,266.49
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $58,286.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years