Sr. Manager, Agents

About the role

Samsara's AI Experience team builds the Samsara Assistant and Agent Studio, where customers create chat and voice agents that work across their safety, maintenance and operations data. 

Agent Studio is now generally available, and usage across chat and voice has more than tripled since June 2026.

This is a new role. We are looking for a Senior Manager to lead the teams behind the Assistant, Agent Studio and agent extensibility. Your job is to turn a fast-growing product into one customers trust and come back to every day: making answers trustworthy, getting more customers to try agents, and turning first-time users into daily ones.

This team is both a platform and a product. About half the work is helping engineering teams across Samsara, from Safety to Maintenance, build and launch their own agents. The other half is the frameworks those agents run on, used by Samsara teams and customers alike.

You'll lead about 10 machine learning engineers, applied scientists and full-stack engineers through two tech leads. The individual contributor bench is strong, so your first focus is scaling the product.

This is a remote position open to candidates residing in the US and Canada.

What makes Samsara different

• Mission-driven impact. We improve safety, efficiency and sustainability for the industries that power the global economy.
• A unique data advantage. IoT data at a scale few companies can match — 30+ trillion data points a year, 70+ billion miles driven.
• Hands-on leadership and builder culture. Leaders at every level stay close to the product and the code.
• Fast decisions, limited bureaucracy. Work directly with senior leadership and ship solutions that matter.
• Growth and learning. Roles grow quickly here as the business grows. We invest heavily in R&D and in building for the long term.
• Scale with startup energy. A public company (NYSE: IOT) with the resources and reach of scale, and the agility and pace of a high-growth technology company.

What makes this opportunity unique

• Just launched, already growing. Agent Studio went GA in October 2026. Chat and voice volume grew from about 100K in June to more than 350K, and power users are up week over week.
• Platform and product at once. Your work powers agents across every Samsara product line and generates revenue for Samsara.
• A new leadership seat. This is the first management layer for a team that has outgrown one manager. You shape how it works from day one.

Why this role matters

Trusted answers for the people who keep the world running

• Operators in transportation, construction, utilities and field services ask the Assistant about their drivers, vehicles and equipment. Your team makes sure the answers are right.

Unique product challenges

• Grow activation with recommended questions and reports generated before the user asks, like a “fuel wastage” view or “vehicles requiring maintenance” page.
• Build toward proactive agents that act on a customer's behalf before they ask.
• Measure and improve answer quality at scale across many customers, data types and agent templates.
• Design frameworks that partner teams can use to ship their own agents quickly and safely.

A data advantage few teams have

• Agents work across real-world operational data: video, vehicle diagnostics, location, maintenance and safety events.
• Access to 30+ trillion data points a year from connected operations, all owned by Samsara

In this role, you will

• Own Assistant & Agent Studio and Agent Extensibility, leading about 10 engineers through two tech leads.
• Grow activation, so more customers try agents, through recommended questions, automatically generated reports and proactive agents.
• Drive answer quality and repeat usage, so customers trust what the Assistant tells them and come back daily.
• Set technical direction through RFCs and design reviews for a platform used by customers and Samsara teams.
• Raise the bar for how the team builds with AI, across coding, evaluation and operations.
• Partner with product teams across Safety, Maintenance and more to build and launch their agents on the platform.
• Champion Samsara’s cultural principles — Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team — as we scale globally.
• Hire, develop and lead an inclusive, engaged and high-performing team.

Minimum requirements

• 10+ years of software engineering experience, including 5+ years managing engineering teams. 
• Experience managing engineering teams and tech leads.
• Experience across both machine learning and software engineering, including building agentic systems and traditional production software.
• A track record of shipping production systems used at scale by external customers, B2B or B2C.
• Experience building zero-to-one products in a fast-moving environment.
• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related technical field.

An ideal candidate also has

• Agent platform depth. Has designed and scaled an agent platform that other teams build on.
• User-facing AI products. Has built AI products that customers use directly, not only backend agents.
• Growth and activation experience. Has moved activation or retention with recommendations, proactive experiences or usage loops.
• Answer-quality rigor. Has set up evaluations and quality metrics for LLM-powered products.
• Mixed-team leadership. Is comfortable leading machine learning engineers, applied scientists and full-stack engineers on one team.
• An advanced degree. A Master’s or PhD in Computer Science, Machine Learning or a related field.

You should apply if

• You are motivated by impact. You want to see a product you lead change how thousands of operators run their day.
• You blend machine learning and software engineering. You've built agentic systems and traditional production software, and you're comfortable going deep on either.
• You build from zero to one. You've taken products from idea to launch and know what to cut to ship.
• You are AI-forward. You live and breathe AI like we do.
• You care about the user. You think in activation, repeat usage and trust, not only in models and infrastructure.
• You lead through others. You set direction with tech leads, grow people and raise the bar for design and execution.
• You enable and collaborate with other teams. You enjoy building platforms that partner teams adopt and succeed with.

See Samsara in action

If you like, we would like to invite you to spend ten minutes getting to know us.

• Watch the product. A short introduction to our business.
• Our platform. What we build and who we build it for: https://www.samsara.com
• Beyond, our annual customer event. Fast forward to the Agent Studio section (59:36)

Ready to make AI agents a daily habit for the world's operators?

We would love to hear from you.

For more information, contact Grace Chew, Technical Recruiter — [email protected]