Sr. Manager, Loyalty Analytics

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

This role will play a pivotal part in gathering, organizing, and presenting data used to drive Loyalty growth initiatives and improve the customer's experience and business performance. You will provide key analytics and reporting to inform future direction for the loyalty programs Banner4U, Rewards and FreshPass. You will create insights to influence various business units within Albertsons to participate in the loyalty journey. 

The position will be based in Pleasanton, CA  

Main responsibilities:

• Build and own the end-to-end tracking of OKRs, metrics that matter and leverage those reports to manage the business weekly, monthly, quarterly 
• Proactively identify the opportunities within the growth funnel and help prioritize among multiple opportunities 
• Perform quantitative and qualitative analyses to build support for strategic growth and new product tools 
• Generate insights and recommendations based on campaign performance results and program KPIs. 
• Create dashboards and reports that highlight key business indicators. 
• Work independently or collaborate with other global analytics functions, in the following areas: customer relationship management, campaign response, and customer satisfaction. 
• Provide analytical support to ad-hoc cross-functional projects. 
• Drive AI adoption across the team – across code building, dashboard prototyping, deep dive analysis and help reduce time to insights. 
• Communicate business performance in a clear and insightful way to the business to facilitate timely and informed decision making. 
• Showcase the business value and rationale of rolling out new loyalty initiatives. Be able to tailor the presentations to various audiences (business units, executives) based on their needs. 
• Be able to work with central experimentation team to execute on AB tests, synthetic controls and other casual inference solutions.  
• Utilize knowledge and experience with SQL, Python, Excel and Dashboarding tools (Tableau, PowerBI, etc) to solve business problems. 
   

We are looking for candidates who possess the following:

• Seasoned people leader with strong communications skills with respect to translating business needs into a data analysis approach and translating analysis results back into business terms. Ability to synthesize and clearly communicate findings and provide actionable opportunities. 
• Ability to frame problems, dive deep into analyzing complex data sets, evaluate implications and communicate insights. 
• AI-native leader who can adopt to evolving trends and leverage tools to drive efficiency 
• Strong interpersonal skills with the ability to work effectively in a matrixed organization 
• Should have a result-oriented approach and ability to work efficiently within deadlines 
• Highly analytical, strategic, and detail-oriented, with a commitment to excellence and a passion for understanding the business implications of analytical results 
• Proactive, always looking ahead and anticipating consumers & business needs and challenges. 
• Flexible self-starter who flourishes in a dynamic environment; must be able to work with minimal direction 
• High energy, Intellectual curiosity, and passion for problem-solving and comfort with ambiguity. 
   

We believe the successful candidate has these qualifications and experience: 

• Master's degree (preferred) in Data Science, Analytics, Machine Learning, Business, Economics, Information Systems, Statistics or Mathematics. 
• 8 plus years of experience in related field. 
• 3 plus years of experience managing people (mix of entry level and senior data scientists)  
• Advanced knowledge of Excel, PowerBI and experience in data analysis or financial modeling. 
• Advanced experience with SQL and a relevant database platform 
• Bonus points: Knowledge of Python / R or any other programming language  
• Experience in a Marketing, Merchandising or Customer Analytics environment is highly preferred. 
   

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:   ACI Values

A copy of the full job description can be made available to you.

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