Sr Manager, Platform DevOps

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Job Overview
This role leads globally distributed DevOps/SRE teams across the US and India, with end-to-end accountability for workforce planning, team performance, and the hiring, development, and retention of a high-performing organization.
It oversees the reliability, scalability, and cost efficiency of production and non-production environments across AWS and Azure, applying expertise in capacity planning, traffic management, and cloud optimization.
Leading teams of 20+ engineers and contractors, the role drives platform delivery, technical and security enhancements, and multi-functional collaboration.
Success is measured by platform reliability, timely delivery of capabilities, team growth, and the overall impact on organizational performance and customer experience.

Job Responsibilities

• Lead and manage distributed DevOps/SRE teams (US and India) globally, ensuring effective workforce planning, shift and availability management, performance development, mentorship, and continuous skill growth aligned with organizational needs. Own the security and vulnerability management lifecycle, ensuring timely remediation, cloud posture hardening, secure configuration management, and alignment with enterprise security, governance, and risk controls.

• Lead implementation of observability platforms across monitoring, logging, tracing, and alerting; develop dashboards and insights to proactively identify failures, bottlenecks, and performance deviations.

• Define and implement continuous improvement practices across technical fields and organizational processes. Drive SRE frameworks, including SLA/SLI/SLO definitions, reliability measurement, error-budget policies, and adoption of standards that improve operational excellence.

• Provide end-to-end ownership of incident management, including response coordination, root-cause analysis (RCA), post-incident reviews, and implementation of corrective actions to strengthen system resilience.

• Oversee technical vendor relationships to incorporate feature and function requests into product releases

• Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams. Collaborate with product, architecture, quality, and security organizations to align technical priorities and delivery objectives; drive execution of a long-term platform engineering roadmap covering modernization, automation, migrations, and innovation initiatives.

• Recruit and hire qualified managers and team members to strengthen the platforms and the support model.

Education and Work Experience

• Bachelor's Degree plus 7 years of related work experience OR a combination of education and experience deemed equivalent. Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 7-10 years Relevant Product Management experience in an agile software product development environment. (Required)
• 2-4 years Experience in a leadership role. (Required)
• 7-10 years Technical Leadership: Strong command of cloud infrastructure (AWS & Azure), CI/CD systems, GitLab administration, IaC tools (Terraform/CloudFormation/Bicep), automation, and modern DevOps/SRE methodologies. (Preferred)
• 2-4 years Experience managing teams of 5 or more resources in direct reporting relationships in a Platform Management organization. (Preferred)

Knowledge, Skills and Abilities

• Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies

• Experience delivering complex technology initiatives across engineering and operations

• Expertise in vulnerability management, cloud security procedures, secure SDLC, compliance frameworks, and regulatory alignment.

• Knowledge of observability concepts including monitoring, logging, and alerting

• Understanding of SLAs, SLOs, and service performance management

• Ability to collaborate with multi-functional partners and influence technical decisions

• Strong written and verbal communication skills with the ability to convey technical concepts clearly

• Analytical skills to assess system performance, operational metrics, and improvement opportunities

Licenses and Certifications:

• Cloud certifications (AWS or Azure)

• Kubernetes or related containerization certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $160,000 - $288,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ348810¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.