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interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role Overview
As the Sr Manager, Technical Account Management at interface.ai, you will lead a growing team responsible for delivering AI solutions to our enterprise customers—primarily banks and credit unions. You’ll oversee all aspects of implementation from contract signature through go-live, ensuring successful onboarding, measurable outcomes, and seamless handoffs to Customer Success.
You’ll be responsible for team performance, delivery quality, and operational consistency, while also acting as a player-coach—directly engaging on complex projects and supporting technical escalations. Your role will be both strategic and hands-on, enabling scalable growth, customer satisfaction, and long-term retention.
Key Responsibilities
- Manage and scale a team of Implementation Technical Account Managers delivering voice and chat AI deployments to enterprise customers
- Act as a player-coach supporting high-priority implementations, customer escalations, and solution design sessions working alongside your team during onboarding, configuration, and troubleshooting efforts
- Ensure quality and consistency across all implementation phases including kickoff, requirements gathering, UAT, go-live, and post-launch monitoring
- Own key implementation metrics such as time-to-value, onboarding NPS, deployment success rate, and issue resolution timelines
- Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation plans with roadmap, account goals, and technical feasibility
- Improve internal delivery operations by refining playbooks, templates, and project workflows for efficiency and repeatability
- Represent Implementation in sales cycles by scoping complex projects and supporting strategic proposals or RFP responses
- Support hiring, onboarding, and performance development across your team, ensuring skills and roles align with customer needs
- Track team health and delivery outcomes using dashboards, structured KPIs, and regular reporting to leadership
- Contribute to roadmap planning by translating implementation insights and customer feedback into actionable input for Product and Engineering
Qualifications
- 6+ years of experience in technical delivery, solutions engineering, or TAM roles, with at least 3 years in a team leadership or management capacity
- Demonstrated success delivering SaaS, AI, or enterprise software implementations for large customers, ideally in banking, fintech, or other regulated industries
- Strong working knowledge of conversational AI platforms, LLMs, IVR/chatbot systems, and related infrastructure
- Hands-on experience with REST APIs, SQL, cloud services (AWS, GCP, or Azure), and tools like Postman, Jira, and Salesforce
- Proven ability to balance strategic team management with tactical, hands-on support during complex deployments or escalations
- Excellent communication and stakeholder management skills, including the ability to influence internally and lead cross-functional initiatives
- Strong understanding of implementation metrics, with the ability to track performance, identify risks, and continuously improve delivery
Why This Role Matters
You will shape the customer experience at one of the most critical phases of the journey. Your leadership ensures successful go-lives, satisfied customers, and scalable delivery operations. This role is essential to accelerating time-to-value, driving retention, and enabling interface.ai to grow with consistency and impact.
Compensation
Salary is expected to be between $165,000 - $195,000, with additional variable compensation based on performance. Exact compensation may vary based on skills and location.
Benefits
- Health: Medical, dental, and vision insurance; wellness resources
- Time Away: Public holidays and discretionary PTO with manager approval
- Financial: 401K, ESPP, basic life & AD&D, short- and long-term disability
- Family: Parental leave
- Development: Access to internal learning platforms and growth resources
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
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