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As the SRE & Reliability Sr Product Manager, you will own the strategy, execution, and continuous improvement of Filevine's site reliability and platform resilience. You will directly manage the prioritization for the teams responsible for keeping Filevine fast, stable, and available—including DevOps, the On-Call team (SREs), Database Reliability Engineering (DBRE). Your primary focus will be driving measurable improvements in uptime, incident prevention, and release confidence across the platform. This role requires a strong technical foundation (ideally with a software engineering background) and the ability to translate complex reliability data into clear strategy for leadership and cross-functional partners.
What You'll Do:
Strategy & Team Leadership: Directly manage and align the prioritization of DevOps, SRE, and DBRE infrastructure teams under a unified reliability strategy. Set team objectives, drive execution, and ensure resources are focused on the highest-impact business and reliability investments.
Platform Reliability & Incident Prevention: Conduct ongoing risk assessments of Filevine's platform to identify and prioritize areas of greatest fragility and business focus. Use data from incident history, usage analytics, monitoring systems, and customer feedback to drive proactive hardening efforts and reduce unplanned downtime.
Reliability Metrics & Reporting: Define and track key reliability indicators (uptime/availability, mean time to detect, mean time to resolve, incident frequency). Own the reporting apparatus that makes platform health visible and actionable for leadership and product teams.
Status Page & Incident Communication: Manage the process for updating the status page (status.filevine.com) during reliability events. Define clear criteria for posting incidents according to established communication protocols, and ensure customers and internal stakeholders receive timely, accurate updates.
Cross-Functional Alignment: Serve as the bridge between SRE, Product, Engineering, and customer-facing teams (Support, Sales, Partners) to ensure reliability priorities reflect real customer and business impact. Translate reliability trends and infrastructure health into actionable insights for non-technical stakeholders.
Infrastructure & Tooling: Evaluate, implement, and manage the reliability and observability tech stack. Drive decisions on monitoring, alerting, test environments, and infrastructure tooling to ensure the platform scales reliably.
Team Enablement & Culture: Establish reliability standards, runbooks, and operational patterns that empower engineering teams to contribute to platform resilience. Build documentation and training to make reliability ownership a shared responsibility across the organization.
What You Need:
5+ years of experience in SRE, DevOps, platform engineering, or reliability-focused product/program management in SaaS.
Software Engineering Background: Prior hands-on experience as a software engineer or in a deeply technical role. Comfortable reading code, reviewing architecture decisions, and engaging in technical design discussions with engineering teams.
SRE & Infrastructure Expertise: Strong understanding of site reliability principles, cloud infrastructure, database reliability, container orchestration, and modern DevOps practices. Experience managing or closely partnering with SRE and DevOps teams.
Risk Assessment & Data Proficiency: Strong analytical skills with the ability to use data sources (monitoring platforms, Pendo, Domo, Salesforce, incident logs) to prioritize reliability efforts by business impact.
Communication Mastery: Ability to translate complex reliability and infrastructure data into clear narratives for leadership, product managers, and customer-facing teams. Experience leading incident reviews and high-visibility operational meetings is essential.
SDLC & Release Lifecycle Knowledge: Deep understanding of software development lifecycles, release protocols, and incident response processes.
- Problem Solving: Ability to identify the highest-leverage reliability investments and implement processes that improve platform stability without slowing engineering velocity.
B.S. or M.S. in computer science, software engineering, or a related technical field; comparable certifications, or equivalent direct work experience, with a demonstrated track record in software engineering and/or site reliability engineering.
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
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