Owns high-severity customer reliability issues across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems. Builds automation, diagnostics, runbooks, and scalable operational improvements while leading incident response and mentoring Customer Reliability Engineers. Partners with escalation management, account teams, engineering, and customers to improve resolution times, reliability, documentation, and technical enablement. Participates in on-call rotations and communicates complex issues to technical and executive audiences.
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
- Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
- Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
- Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.
- Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution.
- Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance.
- Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations.
- Work closely with Escalation Management and account teams on high-touch customers and customer-impacting reliability risks.
- Participate in the CRE on-call rotation and provide technical leadership during critical incidents.
- Communicate clearly with engineers, executives, customer technical teams, and other stakeholders, adapting the level of detail to the audience.
What you will bring with you
- 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
- Expert-level experience with Kubernetes and Linux in production environments.
- Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.
- Proficiency in at least one scripting or programming language, such as Python, Bash, or Go, with a track record of using automation to improve operational outcomes.
- Demonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts.
- A track record of converting individual customer problems into scalable improvements, such as product changes, automation, standards, or enablement.
- Strong written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical audiences.
- Experience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments.
- Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals.
What we look for
- Work with a technically strong team focused on delivering measurable value to customers.
- Help shape how a growing cloud security company operates at enterprise scale.
- Collaborate with globally distributed teams across Customer Reliability, Support, Product, Engineering, and SRE.
- Contribute to open source technologies that are widely used by cloud-native teams.
- Work in an environment that values diverse perspectives, open dialogue, and continuous learning.
When you join Sysdig, you can expect
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
The U.S. annual salary range for this full-time position is between 125,000 and 156,200 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
#LI-FP1
#LI-Remote
Sysdig San Francisco, California, USA Office
Our San Francisco office is located downtown just a couple blocks from the historic Ferry Building and within walking distance of nearly every type of cuisine you could ask for. From our windows, you can enjoy picturesque views of the Bay Bridge and Salesforce Park.
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own a local territory through field-based, full-cycle sales. Generate pipeline via in-person outreach, referrals, events, networking, and partnerships; conduct product demonstrations; close deals across Square’s software and hardware suite; build seller relationships; support onboarding; maintain Salesforce pipeline discipline; and consistently exceed sales quotas.
Top Skills:
Payment ProcessingSalesforceSquare Software And Hardware
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Leads global ecosystem partnership strategy across Afterpay, Cash App, and Square. Identifies and evaluates new partnership opportunities, develops business cases and commercial models, negotiates complex agreements, and guides initiatives from concept through launch and scale. Owns portfolio performance, commercialization, executive relationships, and cross-functional alignment across Product, Engineering, Sales, Marketing, Finance, Compliance, and Legal. Builds repeatable partnership practices and mentors senior colleagues.
Top Skills:
Agentic CommerceB2B PaymentsB2B2C PaymentsPayment IntegrationsPayment Technology
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Own lifecycle email and in-app campaigns for portfolio products using Iterable and HubSpot. Build, schedule, test, and optimize customer journeys; coordinate cross-functional marketing projects; develop A/B tests; analyze campaign performance; improve execution systems and processes; and support cross-product adoption across Superhuman’s product suite.
Top Skills:
HubspotIterable
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
