Similar Jobs
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
Design and develop AI-driven voice solutions within Salesforce, implement voice analytics, create integrations, and mentor junior developers. Requires strong proficiency in Salesforce technologies.
Top Skills:
Agentforce VoiceApexEinstein VoiceLightning Web ComponentsSalesforceSalesforce ApisSalesforce FlowVoip
Insurance • Software
As a Staff Engineer, you'll lead technical solutions in Salesforce Marketing Cloud, overseeing integration, design patterns, and mentoring engineers while ensuring alignment with enterprise standards.
Top Skills:
APIsAWSData PipelinesMicroservicesSalesforce Marketing Cloud
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead strategy and execution for the Vault data & AI security product bundle, owning roadmap, cross-functional coordination, regulatory compliance, encryption, code signing, log export, and AI-native security features to scale monetizable, enterprise-grade security capabilities and drive adoption.
Top Skills:
Agentic SystemsAICode SigningEncryptionIdentity And AuthenticationLog ExportProcess AutomationSecopsServicenow PlatformVault
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
- Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
- Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
- Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
- Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
- Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
- Create and maintain comprehensive technical documentation for voice solutions
- Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
- Troubleshoot and optimize voice implementations for performance and reliability
- Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
- Mentor junior developers and contribute to team knowledge sharing and professional development
- 7-10 years of professional experience in Salesforce development
- Hands-on experience with Salesforce Voice or similar voice communication platforms
- Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
- Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
- Demonstrated experience with Einstein AI capabilities and analytics
- Knowledge of VoIP, call handling protocols, and voice telecommunications
- Proven ability to design scalable, maintainable solutions in large-scale environments
- Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
- Excellent problem-solving skills and attention to detail
- Experience with CI/CD pipelines and DevOps practices in Salesforce environments
- Strong communication and collaborative skills, with ability to work effectively in a team environment
- Familiarity with Salesforce Einstein Analytics
Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
