Director, Product Design

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.

We are looking for a Director, Product Design — Back Office with strong product vision, a mind toward execution, and a desire to build a culture that elevates the team. Reporting to the VP, Experience Design, you will own the end-to-end design of the financial and operational backbone of the trades — spanning AP, AR, purchasing, inventory, project financials, and month-end close — and help shape how our agentic back office comes to life for the tens of thousands of tradespeople who depend on it every day. You know what quality looks like, set the bar high, and bring a modern design practice that embraces AI as a creative and strategic accelerator. You help establish a shared vision of a strong user-focused experience across the company, make strategic decisions as well as trade-offs based on project priority. 

What you’ll do

• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business.

• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features.

• Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction. Help the team deeply understand who they're designing for.

• Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed.

• Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience.

• Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives. 

• Be an active mentor for designers and design managers, helping them build context, strong decision- making skills, and empathy for our users by providing feedback to help strengthen the team.

• Inspire a user-centric culture within the team and across the organization.

• Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects

• Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence.

• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes.

• Drive accessibility into products through inclusive design, awareness, and innovation.

• Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

What you’ll need

• Experience in a SaaS or enterprise environment or one comparable, preferably on a platform.

• Have built a team of 10 or more.

• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.

• Experience designing for agentic or AI-driven experiences — especially where users need to review, approve, or override system-generated outputs.

• Passion for improving User Experiences at scale while supporting business objectives with the ability to help measure those improvements via both quantitative and qualitative methods.

• Proven track record for solving difficult UX design problems and simplifying complex workflows to shape intuitive and delightful interfaces for customers

• Be a strong leader and coach, dedicated to helping your team reach their full potential, effectively delivering direct feedback to product designers in their work and fostering a culture of healthy design processes across the entire company

• Top-notch prioritization and organizational skills. Excited by the idea of managing multiple responsibilities at once and ruthlessly prioritizing the highest impact work.

• Excellent communication skills with strong analytical abilities, conflict resolution, and negotiation skills with the ability to work well across various levels of the organization..

• Ability to lead major cross-functional initiatives in a fast paced environment, building project plans and roadmaps, securing and leading resources, and identifying and removing roadblocks.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $239,300 USD - $358,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $223,600 USD - $335,400 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.