Staff Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the team:

At ServiceNow, we’re redefining how users interact with our platform by building intelligent, intuitive, and personalized in-product experiences powered by AI. Our team sits at the heart of this transformation, partnering closely with product, platform, and design organizations to bring advanced AI capabilities directly into the flow of work. We create seamless, context-aware experiences that anticipate user needs, automate complex tasks, and elevate productivity across the entire ServiceNow ecosystem. If you’re excited about shaping the future of enterprise software through cutting-edge AI, this is the team where you can make a real impact. 

What you get to do in this role:    

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. 
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs 
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite 
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.  
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery  
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.   
• Integrate automated testing into development workflows to ensure consistent quality across releases.  
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.   
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects  
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality   
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. 

• Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have. 
• 6+ years of experience with JavaScript 
• 6+ years of experience in software engineering, with a track record of delivering high-quality products.   
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization   
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines  
• Understanding software quality principles including reliability, observability, and production readiness.  
• Ability to troubleshoot complex systems and optimize performance across the stack.  
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.  
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems  

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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