Steward Supervisor

Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Steward Supervisor at La Bahia Hotel & Spa is a motivated, hands-on leader who supports the Executive Chef in maintaining the highest standards of cleanliness, organization, and operational efficiency across all kitchen and back-of-house areas. This role serves as the direct supervisory link between the stewarding team and management — providing real-time guidance, quality oversight, and daily coordination to ensure all Food & Beverage equipment and facilities consistently meet La Bahia and Spa's luxury service standards (inspired by Forbes) and reflect the unique guest experience the property is known for.

DUTIES/RESPONSIBILITY:

• Leadership & Team Management
• Supervise the stewarding team during assigned shifts, ensuring productivity, accountability, and adherence to established standards.
• Act as the lead steward in the absence of the Executive Chef, relaying priorities and updates to management as needed.
• Provide real-time coaching and feedback, modeling La Bahia's service culture and work ethic.
• Support onboarding and training of new team members on equipment handling, sanitation protocols, and safety standards.
• Assist in monitoring team performance and communicating observations to the Executive Chef.

Cleanliness & Sanitation

• Enforce impeccable hygiene standards in all kitchen and back-of-house areas throughout each shift.
• Oversee the cleaning, sanitizing, and proper storage of all Food & Beverage equipment.
• Conduct regular shift walkthroughs to identify and address cleanliness deficiencies promptly.
• Ensure compliance with all health, safety, and sanitation regulations.

Equipment & Operations

• Monitor stewarding equipment condition and coordinate with the Engineering team for repairs or maintenance needs.
• Supervise the restocking and distribution of clean operating equipment to all outlets and banquet facilities.
• Coordinate with outlet teams to understand and fulfill equipment requirements in advance of service periods.
• Implement and reinforce proper equipment handling procedures to extend lifespan and minimize damage.
• Assist in maintaining accurate par levels for operating equipment across all outlets.

Inventory & Asset Management

• Participate in and help lead regular inventory checks and asset maintenance programs.
• Help enforce proper equipment handling protocols across departments.
• Identify and report discrepancies in inventory levels to the Executive Chef.

Continuous Improvement & Sustainability

• Identify opportunities to enhance cleaning processes, equipment care, and operational workflows.
• Contribute to the property's sustainability efforts through proper waste management practices.
• Support cross-departmental training initiatives related to proper equipment handling and sanitation.
• Support management initiatives aimed at enhancing guest satisfaction and operational efficiency.
• Carry out any other reasonable duties and responsibilities as assigned.

QUALIFICATIONS

• Minimum 2–3 years of experience as a Steward, with at least 1 year in a supervisory or lead capacity; luxury hotel and/or resort experience preferred.
• Demonstrated ability to lead a team with a hands-on, lead-by-example approach.
• In-depth knowledge of kitchen operations, cleanliness, and sanitation standards.
• Strong communication skills, both written and verbal, with the ability to effectively direct and motivate a team.
• Ability to work under pressure and manage multiple priorities simultaneously in a fast-paced environment.
• Knowledge of inventory management and cost control principles.
• Capability to lift, push, and pull a moderate amount of weight (up to 50 lbs).
• Endurance to stand for extended periods and walk moderate distances throughout a shift.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

This role offers a dynamic work environment and growth opportunity where your contributions directly impact the guest experience and hotel revenues. If you are detail oriented, creative, dedicated to the guest experience and enjoy working in a team-oriented atmosphere, we invite you to join our Stewarding team at La Bahia Hotel & Spa.