Strategic Account Manager - Consumer & Technology

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

This role is a senior-level position responsible for managing the relationships and strategic growth of Sphera's most important, high-value Customers. This role involves leadership, strategic planning, budget management, and close collaboration with internal teams to ensure Customer satisfaction and drive revenue.  You will serve on the Strategic Account Management team, overseeing Consumer Goods and Technology accounts across the U.S. East region.

Requirements / Responsibilities

• Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
• Develop a deep understanding of your clients’ business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutions
• Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
• Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
• Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
• Develop and execute comprehensive, long-term account strategies and business plans to achieve sales targets, foster account growth, and identify new business opportunities (upselling and cross-selling).
• Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
• Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
• Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
• Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
• Translate nuanced business challenges into strategic solution proposals that align with Sphera’s platform capabilities
• Team Leadership & Coordination: delegate tasks, and coordinate cross-functional internal teams (e.g., sales, marketing, product development, logistics) to ensure seamless service delivery and goal alignment
• Financial Oversight & Negotiation: oversee account budgets, conduct price negotiations, manage contract renewals, and ensure the profitability of accounts.
• Performance Analysis & Reporting: Track key performance indicators (KPIs) and account metrics, prepare regular progress and forecast reports, and present insights to internal and external stakeholders.
• Problem Resolution: Act as an escalation point for client issues or complaints, working proactively to identify solutions and ensure high levels of customer satisfaction and retention. 

Bachelor’s degree or equivalent experience

• 10+ years of enterprise sales or account management experience with a proven track record
• Strong industry and market knowledge in the Consumer & Technology industry verticals
• Sales experience in a technically complex B2B selling environment, including SaaS
• Demonstrated success managing strategic accounts and driving multi-solution growth
• Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
• Strong understanding of enterprise buying processes and stakeholder dynamics
• Proven ability to develop and execute strategic account plans
• Strong leadership, management, and mentoring skills, with the ability to motivate a dotted-line team and drive performance
• Excellent verbal, written, and interpersonal communication, presentation, and negotiation skills
• The ability to build rapport and trust with diverse stakeholders and resolve conflicts effectively
• Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
• Ability to synthesize complex business needs into actionable solution strategies
• An analytical and strategic mindset, with strong problem-solving and decision-making abilities to adapt to dynamic business environments
• Self-starter with strong organizational and time management skills
• Willingness to travel 50%

Pay:

Commensurate with relevant qualifications and experience

Benefits:

• Medical, Dental, and Vision Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Retirement Plan with Company Match

• Life and Disability Insurance

• Critical Illness Insurance

• Accident Insurance

• Hospital Indemnity Insurance

• Paid Time Off and Holidays

• Flexible Working Schedule

Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, or any other legally protected status.

If you require a reasonable accommodation for a disability during the application or recruiting process, please email us at [email protected] to make your request. To help us best respond, please include your name and the position you are applying for in your message.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.