Customer Project Manager

Socomec Group (Socomec) is a global leader in electrical equipment engineering and manufacturing, specialized in low voltage energy performance.
Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.

About This Role

The Strategic Deployment Manager leads customer coordination and deployment for key programs, delivering Socomec’s Concierge Services across the full project lifecycle. This role ensures stakeholder alignment, clear communication, schedule visibility, deployment planning, and risk management from order fulfillment through commissioning, on-site execution, and closeout.

Acting as a trusted customer partner, the role includes on-site presence as part of the job to support critical milestones, coordinate activities, and ensure seamless deployment. It works cross-functionally with manufacturing, supply chain, service, engineering, and operations to support large, multi-site data center projects and ensure successful execution aligned with customer expectations.

Key Responsibilities And Accountabilities

• Deliver Socomec’s Concierge Services experience through proactive communication, stakeholder coordination, issue management, and customer advocacy.

• Serve as the primary customer-facing representative for assigned deployment programs.

• Establish and maintain productive working relationships with customers, contractors, consultants, commissioning teams, and other project stakeholders.

• Lead recurring customer meetings and provide transparent communication regarding project status, milestones, risks, and issue resolution activities

• Coordinate deployment activities across manufacturing, engineering, operations, service, and commercial teams.

• Maintain alignment between customer schedules and internal production, delivery, startup, commissioning, turnover, and closeout milestones.

• Maintain visibility of site readiness, construction progress, material availability, access requirements, and deployment milestones.

• Conduct deployment planning and site readiness reviews to identify risks and support successful execution.

• Track project deliverables, commissioning activities, customer acceptance milestones, and project closeout requirements.

• Lead project closeout reviews and customer feedback discussions.

• Identify project risks associated with procurement, manufacturing, logistics, scheduling, site readiness, customer requirements, and resource availability.

• Coordinate mitigation plans and facilitate cross-functional communication during project issues, schedule impacts, or customer concerns.

• Coordinate escalation activities and ensure engagement of appropriate organizational resources.

• Demonstrate commitment to Socomec’s safety culture and safety-first operating philosophy & maintain required safety training, certifications, PPE, and site access qualifications.

Essential Qualifications, Experience, And Skills

• Bachelor’s degree in Engineering, Construction Management, Project Management, or a related discipline preferred.

• Minimum 3-5 years of experience in project management, program management, operations, deployment coordination, construction coordination, or related customer-facing roles.

• Experience supporting data center, mission-critical power, electrical infrastructure, industrial, manufacturing, construction, or technology deployment environments.

• Experience managing complex multi-site projects, strategic customer programs, or large-scale infrastructure deployments.

• Demonstrated ability to coordinate cross-functional teams within technically complex operational environments.

• PMP certification or equivalent project management training.

• Working knowledge of power distribution systems, UPS systems, static transfer switches,  power monitoring systems, or related electrical infrastructure technologies.

• Experience supporting commissioning, startup, turnover, or large-scale deployment activities within mission-critical environments.

• Experience working within highly regulated, mission-critical, or operationally sensitive environments.

• Strong customer relationship management and stakeholder engagement skills.

• Excellent written, verbal, and presentation communication capabilities.

• Strong project planning, organization, and coordination skills.

• Ability to manage competing priorities within complex operational environments.

• Strong problem-solving, risk management, and issue resolution capabilities.

• Highly structured & organized with strong attention to details & follow-through.

Compensation: $120,000 to $130,000 USD

Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI‑based systems are used to make decisions in the application review process.

We thank all those who apply. However, only those candidates selected for an interview will be contacted.

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