Strategic Operations Lead, Marketing

About the Team

OpenAI’s Marketing team helps translate complex technology, research, and product moments into work that can be understood by audiences around the world. The team brings together creative direction, design, writing, production, strategy, marketing, and regional partners to deliver campaigns, launches, films, events, brand systems, social, digital, OOH, experiential, and emerging formats across global markets.

This role sits close to creative, production, Brand Marketing, Resource Management, agencies, and cross-functional partners. It is designed for someone who can turn approved strategic direction into a clear program path and keep that path moving—from goals and operating model through creative development, production, launch readiness, and closeout.

The role will work closely with Resource Managers to anticipate resource needs, maintain accurate allocations, and identify gaps early enough to address them before they become delivery risks.

About the Role

As a Strategic Operations Lead, Marketing, you will help design and run the leadership operating model for OpenAI's Marketing organization. This is a senior role for someone who has built 0-1 operating systems in high-growth marketing environments and can move fluidly between strategy, planning, executive communication, and hands-on execution.

We're looking for someone who can bring structure to ambiguity without adding unnecessary process: a strategic chief of staff who can stand up planning cycles, QBRs, headcount, prioritization, resourcing asks, investment governance rhythms, leadership cadences, while partnering with strategy & operations managers on budget forecasting, spend execution, variance analysis, and reporting.

This role is based in San Francisco, CA. We use a hybrid work model with in-office collaboration Monday through Wednesday and offer relocation assistance to new employees.

In this role, you will:

• Build and run the core Marketing planning system, including annual and half-year planning, QBRs, roadmap inputs, operating reviews, and executive-ready decision forums.

• Own the leadership decision process for Marketing's headcount, PID, and resourcing asks, partnering with Finance, Recruiting, People, finance-ops owners, and functional leaders to make asks explicit, track decisions, and surface tradeoffs.

• Set the leadership-level budget governance rhythm and use the full Marketing budget tracker as a decision tool, partnering with the finance-ops owner on forecasting, spend execution, variance analysis, and reporting.

• Design and operate the Marketing leadership operating system, including staff agendas, follow-through, internal communications, decision logs, and cross-functional alignment mechanisms.

• Lead strategic projects that help the Marketing organization scale from 0-1, including operating-model design, role clarity, launch operations, planning architecture, and executive communication.

• Create crisp written narratives, recommendations, and operating materials that help senior leaders make decisions quickly and stay aligned across fast-moving workstreams.

You might thrive in this role if you:

• Have 14+ years of relevant experience across strategy and operations, business operations, Chief of Staff, marketing operations, or related leadership roles in a 0-1 or high-growth environments.

• Bring top-tier management consulting experience or equivalent strategic operating experience, with strong structured problem solving and executive communication skills.

• Have deep experience with planning cycles, QBRs, budget governance, headcount planning, operating cadences, agency/RFP workflows, and cross-functional program leadership, with clear judgment about when to own a system versus partner with specialist operators.

• Can translate ambiguous priorities into clear plans, owners, decisions, and follow-through without creating unnecessary process.

• Are comfortable working with senior leaders, Finance, Recruiting, People, Communications, Product Marketing, Growth, Creative, Media, and external agency partners.

• Write clearly and operate with high judgment, especially when distilling complex inputs into concise updates, decision memos, and leadership communications.

• Have strong analytical fluency and can use data, trackers, and operating artifacts to reveal tradeoffs, unblock decisions, and improve execution quality.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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