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ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
**The ideal candidate will be in NYC, Alpharetta, GA Atlanta, GA. Candidates outside of these areas will not be considered.**
ID.me is seeking a Strategic Partner Manager to support and scale our growing ecosystem of workforce-related partners — particularly those focused on background screening and pre-employment processes. As the day-to-day relationship lead, you will own partner enablement, collaboration, and success, working closely with the Director of Workforce Solutions and cross-functional teams to deliver measurable value to our strategic partners and their customers.
This is a hybrid role that combines partner success, sales enablement, technical support coordination, and light GTM execution.
- Own day-to-day partner relationships, acting as the primary point of contact and trusted resource.
- Coordinate onboarding, training, and enablement for strategic integration partners focused on employment and background screening.
- Join joint sales calls and help prepare demos, talking points, and collateral.
- Support GTM and marketing activities, including co-branded content, case studies, and campaigns.
- Help troubleshoot issues by working cross-functionally with Support, Product, and Engineering.
- Track and report on partner performance metrics and ensure partner goals are met.
- Act as a partner advocate internally, helping shape improvements to our partner experience.
- Maintain deep knowledge of ID.me’s platform and workforce partner use cases to educate and empower stakeholders.
Required Qualifications of the Strategic Partner Manager:
- 4+ years in partner management, customer success, sales engineering, or other strategic customer-facing role, ideally in HCM or HR/background screening tech.
- Current residence in (or actively planning relocation to) NYC, Alpharetta or Greater Atlanta Area, GA.
- 2+ years of experience working with/for HR, HRIS, HCM, or Background Screening provider.
- Exceptional communication and relationship management skills — calm, credible, and responsive.
- Strong organizational skills and ability to juggle multiple priorities across multiple partners.
- Comfort working in fast-paced, ambiguous environments with cross-functional teams.
- Personal network within background screening or HR tech providers.
- Familiarity with B2B SaaS implementations or integrations.
- Experience in workforce tech or compliance-driven industries.
- Experience with digital identity, digital wallet, or identity verification processes and/or software.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
ID.me Mountain View, California, USA Office
Mountain View, California, United States
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