The Strategic Technical Account Manager (TAM) owns technical relationships with high-value customers, providing strategic guidance on cloud architecture, particularly for AI/ML workloads, and driving customer success through deep engagements with stakeholders.
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.
As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.
What You’ll Do:Strategic Relationship Management
- Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
- Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
- Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
- Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
Executive Presence & Influence
- Engage with C-level and VP-level contacts with confidence, clarity, and authority.
- Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
- Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
Technical Consultation & Innovation Support
- Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
- Assist customers with architectural planning, workload migration, performance tuning, and incident response.
- Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
Growth, Retention & Advocacy
- Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
- Identify opportunities for workload expansion, cost optimization, and operational efficiency.
- Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies.
Lead cross-functional account planning with Account Management, Product, and Engineering.
Enterprise Customer Experience
- 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
- Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
- Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
Technical Depth
- Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
- Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible).
Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases. - Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc.
- Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms.
- Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
Executive Presence & Communication
- Proven ability to engage with and influence executive decision-makers.
- Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact.
- Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
- Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
- Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
- Background in startup or high-growth environments where agility and influence matter.
- Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio.
- $174,240 - $217,800
*This is a remote role
#LI-Remote
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Top Skills
Ansible
AWS
Azure
Ci/Cd
Cuda
Docker
GCP
Gitops
Go
Hugging Face
Kubernetes
Linux
Miopen
Nvidia Triton
Onnx
Python
PyTorch
Rocm
TensorFlow
Tensorrt
Terraform
DigitalOcean Santa Clara, California, USA Office
3979 Freedom Cir, Suite 540, Santa Clara, CA, United States, 95054
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
As a Staff Software Engineer, you'll design and develop cloud-based applications, lead technical discussions, mentor engineers, and ensure high standards of software quality through collaboration and innovation.
Top Skills:
AngularAsp.Net CoreAWSAzureC#Entity FrameworkGCPHibernateJavaScriptKafkaMssqlReactRest ApisSQL
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Content Marketing Manager will develop and execute content strategies to drive brand awareness and lead acquisition, managing content lifecycle and email campaigns while leveraging AI tools.
Top Skills:
Ai-Powered ToolsEmail MarketingSemSeoWeb Analytics
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Senior Accountant prepares financial reports, records journal entries, conducts account reconciliations, and ensures compliance with US GAAP while collaborating with business partners and managing audits.
Top Skills:
ExcelNetSuite
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
