Strategy & Ops

Marlo is the intelligence layer for the creator economy. We help talent managers, agencies, and creators run brand deals, gifting, and events without drowning in inbox chaos. Marlo connects directly to email, learns how teams actually work, and drafts responses that are accurate, fast, and human.

We’re venture-backed, early-stage, and scaling fast with real customer pull. If you like systems, ambiguity, and being close to customers, you’ll feel at home.

Join us to modernize how the creator economy operates.

We’re looking for a strategy & ops lead to own how customers experience Marlo from first touch through long-term adoption. This role sits at the intersection of go-to-market, onboarding, and customer success, with full ownership over execution and outcomes.

In this role, you will:

• Own customer onboarding end-to-end: Lead customers from kickoff to value realization, ensuring fast, consistent activation across teams and use cases

• Operate as the day-to-day customer partner: Support live customers, unblock issues, and proactively drive adoption and retention

• Build and tighten systems: Turn messy, real-world workflows into scalable onboarding, support, and GTM processes

• Translate customer reality into engineering leverage: Partner closely with the CEO, CTO to turn feedback, edge cases, and usage patterns into improvements that ship

• Track customer health and performance: Monitor usage, engagement, and expansion signals to inform retention, renewals, and growth opportunities

• 3-5 years of customer success, GTM ops, sales ops, business ops, or startup operations

• Strong understanding of go-to-market strategies and customer experience

• Excellent communication and interpersonal skills

• Ability to work collaboratively in a team environment

• SQL, Excel, Python familiarity a plus

• In-person in San Francisco: We believe in high-bandwidth collaboration and building software with soul