Supply Chain Coordinator - Business Process Lead

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The Supply Chain Coordinator (SCC) Business Process Lead provides enterprise-level leadership for the effectiveness, consistency, and continuous improvement of the Supply Chain Coordinator function within Global Supply Chain.

This role is responsible for driving process standardization, governance, capability development, data integrity, and cross-functional alignment across the SCC community. The position supports the successful execution of SCC responsibilities by enabling the processes, tools, resources, and organizational capabilities necessary to improve material availability, inventory performance, efficiency, and organizational effectiveness.

Key Responsibilities

• Lead development, governance, and continuous improvement of business processes supporting the Supply Chain Coordinator function.

• Establish and maintain standard work, job aids, training resources, onboarding materials, and process documentation that promote consistent execution across sites and value streams.

• Drive alignment between documented supply chain requirements, established planning practices, system requirements, and day-to-day business execution.

• Support review, standardization, and continuous improvement of SCC processes related to material and demand planning, planning methods and parameters, safety stock, purchase order execution, supplier delivery schedules, inventory administration, and material shortage management.

• Develop and maintain metrics, dashboards, reporting tools, and performance indicators that support business decision-making and organizational priorities.

• Establish and promote data integrity standards across SCC-related systems, processes, dashboards, and reporting solutions, including information supporting material requirements, demand signals, purchase orders, supplier delivery schedules, inventory, and material shortages.

• Lead efforts to improve role clarity, communication, accountability, process consistency, and data quality across the SCC community.

• Lead cross-functional improvement initiatives in partnership with Supply Chain, Manufacturing, Assembly, Procurement, Quality, Logistics, Information Technology, and other stakeholders to improve material availability, inventory performance, efficiency, consistency, and organizational effectiveness.

• Partner with Information Technology and business stakeholders to improve planning tools, automation, exception management, reporting capabilities, and system usability.

• Support onboarding, technical development, capability building, standardized guidance and training, knowledge sharing, and best-practice adoption across the SCC organization.

• Support process reviews by gathering business requirements, evaluating current practices, identifying gaps, challenging assumptions, and providing recommendations for practical and scalable improvements.

• Support implementation planning, communication, training, deployment, adoption, and sustainment of new or revised SCC processes, tools, and ways of working.

• Provide strategic recommendations and functional process expertise supporting leadership decision-making, organizational priorities, and enterprise initiatives.

• Serve as a key business process resource for SCC-related governance, systems, tools, reporting, and operating practices.

Skill Expectations

Process Governance & Business Systems

• Leads development, standardization, and continuous improvement of business processes, workflows, and operating practices.

• Establishes governance frameworks that improve execution consistency, accountability, and compliance.

• Drives adoption and sustainment of standardized processes across multiple organizations.

• Provides expert guidance on process design, implementation, and continuous improvement.

• Applies functional knowledge of material planning, purchase order execution, inventory administration, and material shortage management when evaluating processes and recommending improvements.

Data Integrity, Metrics & Analytics

• Establishes standards for data accuracy, reporting integrity, and performance measurement.

• Develops dashboards, metrics, and reporting solutions that improve organizational decision-making.

• Uses business data and operational analytics to identify trends, opportunities, and risks.

• Uses planning, inventory, shortage, supplier-delivery, and purchase order data to identify systemic issues and opportunities to improve SCC processes and performance.

• Evaluates the quality, consistency, and usability of data supporting material requirements, demand signals, planning parameters, purchase orders, supplier delivery commitments, inventory, shortages, and material availability.

Capability Development & Organizational Effectiveness

• Develops onboarding programs, technical development resources, and knowledge-sharing solutions.

• Supports capability growth and professional development across the SCC community.

• Identifies skill gaps and develops strategies to improve workforce readiness and effectiveness.

• Identifies and engages appropriate SMEs to support process development, technical guidance, training, deployment, and sustainment.

• Promotes best practices and consistent execution across sites and value streams.

• Partners with functional leaders and SMEs to ensure training reflects current requirements, accepted practices, system capabilities, and business needs.

Cross-Functional Leadership & Stakeholder Management

• Influences stakeholders across Supply Chain, Manufacturing, Assembly, Procurement, Logistics, Information Technology, and Operations.

• Builds consensus across organizations with differing priorities and objectives.

• Facilitates alignment and resolution of complex issues without direct authority.

• Builds trusted relationships that enable organizational change, alignment, and continuous improvement.

• Partners with business users and stakeholders to collect business requirements, understand operational needs, challenge assumptions, and evaluate proposed process or system solutions.

Continuous Improvement & Change Leadership

• Leads enterprise-level improvement initiatives that strengthen material availability, inventory performance, efficiency, and organizational effectiveness.

• Evaluates SCC processes and identifies opportunities to eliminate unnecessary variation, manual effort, process gaps, and barriers to effective execution.

• Drives implementation and adoption of new processes, systems, and ways of working.

• Supports organizational transformation through structured problem-solving and change management.

• Challenges assumptions and established practices while considering operational needs, system capabilities, risk, and organizational readiness.

Desired Qualifications

• Bachelor's degree in Supply Chain, Business, Operations, Engineering, or related field with a minimum of 10+ years of relevant experience; or a Master’s degree with 7+ years of relevant experience.

• Strong knowledge of material planning, demand planning, purchase order execution, inventory administration, shortage management, supplier delivery management, and supply chain operations.

• Strong understanding of ERP and MRP systems, planning methods and parameters, safety stock strategies, demand signals, supplier schedules, material requirements, and inventory data.

• Experience leading enterprise-level process improvement, governance, or business transformation initiatives.

• Demonstrated ability to influence and build consensus across organizations.

• Experience developing dashboards, metrics, reporting solutions, business processes, and operational systems.

• Strong analytical, communication, facilitation, and stakeholder management skills.

• Experience supporting onboarding, workforce development, training, or capability-building initiatives preferred.

• Lean, Six Sigma, Supply Chain, Planning, Project Management, or related certifications preferred.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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