Serves as the first point of contact for dealership customers by answering high-volume calls, greeting visitors, scheduling service appointments, making outbound customer calls, responding to emails, and providing service and parts information. The role requires professional communication, CRM usage, multitasking, timely customer assistance, and familiarity with current service offerings and pricing.
Family owned since 1947, Audi San Francisco is driven by a passion for people - most importantly, our employees. Audi San Francisco is a proud member of the Royal Automotive Group family of dealerships!
With continuous training and development, our employees are constantly being promoted within the ranks moving our company forward as we grow and expand. Our new, updated facilities and showrooms located in beautiful downtown San Francisco are home to an award winning team and thousands of repeat customers.
The Cashier / Call Center Position:
The Receptionist is the first contact to greet visitors by phone. The Receptionist will primarily answer a multi-line telephone system and greet clients in a timely, pleasant, professional manner, schedule service appointments, and provide information, and assistance to our clients.
What We Offer:
- Stability - Family Owned Since 1947
- Competitive Compensation
- 401K
- Paid Time Off
- Paid Training
- Vision / Dental / Health Insurance
- Bonus Incentives
- Great Culture
- Continuous Training & Development
- Promote From Within - Advancement into Management opportunities!
Responsibilities:
- Answer large volume of calls, and determine caller’s need and provide assistance
- Assist clients in scheduling service appointments using our CRM system
- Responsible for making outbound calls to recent service department customers
- Educate self on latest service & product offerings, including pricing
- Be available to respond to email inquiries in a professional manner
- Prepared to interact with customers via phone calls every day and provide top tier customer service
- Direct customers to product information resources and provide customer pricing for service and parts
- Check email frequently and respond to inquiries immediately
Qualifications:
- Excellent interpersonal, verbal, and written communication skills
- Will have at least one year of experience in a call center or as a receptionist in a professional business environment
- Must have intermediate computer skills with Microsoft Word, Excel, and Outlook, and previous experience utilize CRM is a plus
- Must be punctual, solid time management skills, and the ability to multi-task are required
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks and drug test.
Qualifications
Royal Auto Group of San Francisco San Francisco, California, USA Office
San Francisco, CA, United States
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