Manage and support VMware virtualization environments, including VM lifecycle operations, architecture changes, networking, storage, patching, upgrades, and troubleshooting. Administer NAS/SAN storage, Veeam backups, disaster recovery processes, Windows and Linux systems, and hardware components. Perform root-cause analysis, maintain documentation, manage ServiceNow tickets, develop VM templates, and support automation. Provide occasional after-hours or on-call support.
This role is primarily responsible for the management and support of the VMware virtualization environment with Windows, Linux and Appliance VMs, with working knowledge of enterprise storage systems (NAS/SAN) to support day-to-day operations. The ideal candidate is proactive and self-sufficient, taking ownership of issues end-to-end and operating with minimal oversight, while staying organized, responsive, and collaborative with the rest of the team. Technical skill matters, but so does how you work with others: we're looking for someone curious who genuinely enjoys collaborating and learning alongside the team.
Responsibilities:
- Plan and drive architecture decisions in mayor changes on the VMware platform, including networking, storage and cluster configuration areas.
- Manage the day-to-day tasks in the VMware environment such as monitoring, addressing alerts and supporting the full VM lifecycle (provisioning through decommissioning).
- Apply working knowledge of enterprise storage (NAS and SAN), including basic provisioning, permissions, and protocol-level troubleshooting (NFS, SMB/CIFS, iSCSI), coordinating with the storage owner/team as needed.
- Own backup operations using Veeam (job configuration, monitoring, retention, restore testing) and support broader disaster recovery processes.
- Troubleshoot issues across the hypervisor, VM, and storage layers, performing root-cause analysis (RCA) on recurring or major incidents.
- Manage patch cycles and version upgrades for VMware, backup, and OS environments, including rollback planning where needed.
- Perform hardware-level tasks as needed (installation, troubleshooting, component replacement) for servers and storage arrays.
- Develop and maintain VM templates of Windows and Linux in different OS versions.
- Use ServiceNow to manage incidents, requests, and changes, ensuring tickets stay accurate and up to date throughout their lifecycle.
- Maintain accurate documentation of systems, configurations, and changes.
- Identify opportunities for efficiency or automation and help implement them.
- Provide occasional after-hours/on-call support as needed.
Requirements:
- 3-5 years of systems administration experience, with meaningful time in VMware environments.
- Experience beyond VM administration, driving architecture changes (such as host updates upgrades, storage provisioning and networking components)
- Working knowledge of storage systems (NAS/SAN); hands-on experience with enterprise storage platforms is a strong plus.
- Experience with Veeam (or similar backup platforms): configuring jobs, monitoring, and performing restores.
- Experience working within an ITSM platform such as ServiceNow (incident/change/request management).
- Comfortable in Windows and/or Linux server environments.
- Basic scripting ability (PowerShell, Bash, or Python) is a plus.
- Practical experience with core networking fundamentals, including VLANs, DNS, DHCP, and basic routing/subnetting.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
Spectrum San Diego Richmond, California, USA Office
Richmond, United States
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