Table Games Team Manager

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Table Games Team Manager

Salary: $85,000
Department: Table Games
Reports To: Director of Table Games

Position Summary:
The Table Games Team Manager is responsible for the administrative and operational support functions of the Table Games department, with a primary focus on workforce management, scheduling, and compliance tracking. This role ensures optimal staffing levels to meet business demands while maintaining adherence to regulatory requirements, company policies, and labor guidelines. The position also plays a key role in analyzing table games spread and limits to support revenue optimization and operational efficiency.

Key Responsibilities:

• Develop, manage, and publish weekly and monthly staff schedules based on business volumes, special events, and operational needs
• Monitor daily staffing levels and make real-time adjustments to ensure appropriate coverage across all shifts
• Administer and track all Paid Time Off (PTO) requests, ensuring proper documentation and alignment with departmental guidelines
• Manage and maintain accurate records related to Family and Medical Leave Act (FMLA), ensuring compliance with all applicable laws and company policies
• Maintain attendance records, track occurrences, and communicate trends or concerns to leadership
• Analyze table games spread, utilization, and betting limits to recommend adjustments that maximize revenue while maintaining guest experience and game protection
• Partner with Table Games leadership to forecast staffing needs based on historical data, seasonal trends, and business projections
• Prepare and distribute reports related to labor costs, scheduling efficiency, staffing ratios, and operational performance
• Ensure all team member records, documentation, and administrative processes are accurate, current, and audit-ready
• Support recruitment, onboarding, and training coordination for new hires within the department
• Act as a liaison between Table Games leadership, Human Resources, and Payroll regarding scheduling, leave management, and employee records
• Assist in the development and implementation of departmental policies, procedures, and best practices
• Provide administrative support for disciplinary tracking, performance documentation, and compliance audits
• Perform other duties as assigned

Qualifications:

• Minimum 2–3 years of experience in casino operations, preferably within Table Games
• Previous experience in scheduling, workforce management, or administrative operations strongly preferred
• Strong understanding of table games operations, including game spread and limit strategies
• Working knowledge of labor laws, FMLA, and attendance tracking practices
• Proficiency in scheduling and workforce management systems
• Advanced skills in Microsoft Excel and data analysis
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to handle confidential information with professionalism and discretion

Work Environment & Expectations:

• Must be flexible to work varying shifts, including nights, weekends, and holidays as needed
• Ability to respond to operational needs in real-time and adjust staffing accordingly
• Consistent presence on the casino floor and in the office to support team members and leadership

Physical Requirements:

• Ability to sit, stand, and walk for extended periods
• Ability to use standard office equipment, including computers and scheduling systems

Key Competencies:

• Analytical thinking and decision-making
• Attention to detail and accuracy
• Time management and organizational skills
• Communication and collaboration
• Problem-solving and adaptability

This role is critical to ensuring the Table Games department operates efficiently, remains compliant, and is staffed appropriately to deliver a high-quality guest experience while maximizing revenue opportunities.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.