Talent Acquisition Operations Specialist

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are looking for a Talent Acquisition Operations Specialist to join our Talent Acquisition team! As a key member of the People  Operations team you will act as a frontline resource for Recruiters, Candidate Experience Leads, HRBPs and other members of the Collectors People Team helping them solve problems and ensuring compliance with established processes and procedures. You will own the quality control of documents and help develop new processes and procedures all while ensuring Talent Operations meets the needs of the business while maintaining operational excellence. 

You’ll report to  The Sr People Operations Program Manager and work from our Santa Ana, or New Jersey office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process

What You’ll Do:

• Provide frontline support over Slack, in-person, and email to help unblock problems and when necessary escalate to the appropriate teams

• Collaborate on process documents and ensure that current documentation is up to date and easily accessible to the team

• Own quality control of offers and new requisitions

• Partner closely with the HRIS Team on ATS related matters and serve as a key bridge between functions

• Develop, maintain, and reimagine talent acquisition processes that balance the needs of the business and operational excellence

• Own a portfolio of TA Operations tasks including but not limited to referral reporting, internal job postings, and interviewer training tracking

• Identify process improvements  across TA and help to build processes and procedures that span multiple geographies

Who You are:

• 2 - 3+ years of experience in Talent Acquisition Operations or equivalent experience

• Thrives in a fast paced environment with competing priorities but able to triage and set priorities based on business needs

• Demonstrated ability to build strong cross functional relationships across multiple teams

• Experience working with Applicant Tracking Systems (Workday Recruiting preferred)

• Experience creating process documentation

• Excellent organizational skills with a keen eye for detail

• Operational-minded with a focus on efficiency, effectiveness, and clarity

• Demonstrated ability to work in ambiguous situations with the end goal of providing clarity

• Proficient in Google Suite (Docs, Sheets, Slides)

Hourly Rate: 

The reasonable estimated hourly rate for this position is $28.00 - $39.00 per hour. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.