The role involves leading a post-implementation team to support customers using Veeva Quality Cloud, focusing on operational excellence and team management with a customer-centric approach.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Join Veeva as we modernize software for an industry by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations.
Managing with a focus on operational excellence includes:
- Ensuring customer and employee success
- Leading through hands-on and strategic initiatives
- Cultivating a positive and productive environment
- Driving new practices to support ongoing adoption of new features and capabilities
- Creating innovative collateral to support live customers
- Partnering with global and cross-function teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to the Quality Cloud?
This is a remote, US-based, position with required travel.
What You'll Do
- Lead a post implementation team that services customers of Veeva Quality Cloud
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
- Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing oversight to ensure delivery success
- Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 5+ years of software services experience at a software vendor or consulting firm
- 2+ years in people management
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $90,000 - $150,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva Pleasanton, California, USA Office
4280 Hacienda Drive, Pleasanton, CA, United States, 94588
Veeva San Francisco, California, USA Office
100 Montgomery Street, San Francisco, CA, United States, 94104
Similar Jobs
.png){kind=avatar}
Fintech • Machine Learning • Software • Financial Services
This position is an opportunity to fill a form for future job matching after the ASPLOS Conference with IMC Trading.
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.
Top Skills:
Ai-Enabled SolutionsGainsight
Healthtech • Information Technology • Security • Software • Cybersecurity
Lead Mid-Enterprise Healthcare sales for a U.S. region, managing Regional Sales Directors and Account Executives to drive bookings, ARR, pipeline, and forecasts. Execute MEDDPICC-driven territory plans, build executive-level healthcare relationships, partner cross-functionally, recruit and develop sales talent, oversee negotiations and Salesforce pipeline hygiene, and travel extensively to increase market penetration and customer acquisition.
Top Skills:
AuthenticationCybersecurityIdentity And Access ManagementMeddpiccSalesforce
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
