Lead technology risk, controls, audit, and issue governance across Consumer and Community Banking Technology. Responsibilities include evaluating control effectiveness, managing audit engagements and remediation plans, analyzing root causes, reporting risk posture to senior leadership, and coordinating stakeholders. The role also uses and validates enterprise-authorized AI capabilities for risk evidence synthesis and reporting while ensuring security, auditability, regulatory compliance, and appropriate data handling.
Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.
As a Tech Risk & Controls Lead in Consumer & Community Banking Technology Control Execution organization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
As a Tech Risk & Controls Lead in Consumer & Community Banking Technology Control Execution organization, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
- Provide management and oversight of audit and issue management activities across CCB Technology
- Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
- Uses enterprise-authorized AI capabilities within the work environment to accelerate synthesis of risk/control evidence and draft executive-ready reporting, validating outputs and handling data according to sensitivity and security requirements
- Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
- Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
- Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
- Promotes reuse-first, AI-assisted approaches to streamline recurring control testing and issue/action-plan management routines, ensuring human review and alignment to auditability and regulatory expectations
- Lead and coordinate internal audit engagements across Consumer & Community Banking Technology, ensuring effective stakeholder coordination, timely fulfillment of information requests, and consistent management of audit activities
- Establish governance and oversight mechanisms to monitor audit commitments, manage escalations, identify recurring themes, and drive accountability for timely and sustainable resolution of findings
- Oversee the technology issue management lifecycle, including issue identification, assessment, documentation, remediation planning, milestone tracking, and closure, ensuring adherence to firmwide standards
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technology risk management, cybersecurity, or a related field, with a focus on regulatory compliance and risk mitigation
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technology risk and controls workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted risk summaries and recommendations before use, escalating when uncertain and ensuring outcomes align to security, auditability, and regulatory expectations.
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
- Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
Preferred qualifications, capabilities, and skills
- Demonstrated experience in internal audit, regulatory examination management, technology risk or control governance within a large-scale financial services technology environment
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.JPMorganChase San Francisco, California, USA Office
San Francisco, CA, United States
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Plan and manage data center capacity across global sites, including power, space, cooling, racks, fiber ports, and cross-connects. Maintain allocation records, forecasting models, dashboards, and DCIM data. Translate infrastructure demand into rack-level deployment plans, identify capacity risks, support colo expansions, reconcile physical and system inventories, and partner with operations, engineering, supply chain, and vendors. Contribute to automation and AI-enabled workflow improvements.
Top Skills:
AssetdbDcimDevice42Google SheetsGrafanaIdfIpamMdfExcelNlytePduPower BIRppSunbirdTableauUps
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Designs, implements, and operates multi-region cloud and hybrid networking infrastructure. Develops Terraform modules and infrastructure standards, supports AWS architectures, cloud migrations, and data center exits, and contributes to architecture reviews, compliance-aware delivery, CI/CD enablement, documentation, and observability. Collaborates with platform, security, architecture, compliance, and engineering teams to improve scalability, automation, reliability, and operational efficiency.
Top Skills:
AIArgocdAWSAws Network FirewallCi/CdCisco CcnaCisco CcnpDatadogGitlab Ci/CdGitopsHelmIamKubernetesLlmNetwork MonitoringObservabilityOctopus DeployTerraformTransit GatewayVpc
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead cross-functional initiatives that enable AI models, coding assistants, and agentic workflows across the software development life cycle. Manage model onboarding, evaluation, approvals, governance, security reviews, adoption metrics, and vendor relationships. Coordinate Engineering, Security, Data Science, Legal, and IT stakeholders while driving communication, risk resolution, change management, training, and process improvements.
Top Skills:
Agent FrameworksAgent PlatformsAgentic WorkflowsAi Coding AssistantsAi ModelsCi/CdLlmsModel EvaluationPrompt ManagementSoftware Development Life Cycle (Sdlc)
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
