Samsung Semiconductor, Inc.
Technical Account Manager, DRAM Business Enablement
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To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.
Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
Samsung Device Solutions America is seeking an Technical Account Manager, DRAM Business Enablement. Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.
Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.
- Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
- Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
- Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
- Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
- Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
- Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy
- Manage critical relationships with key customer decision makers
- Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
- Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
- Communicate at various management levels
Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.
Job ID: 42928
What You Bring
- Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
- Familiar with DRAM memory design, Architecture or system architecture
- Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
- Understanding of semiconductor manufacturing, fab processes and advanced package technology
- Familiar with system level operation including RAS, Memory Controller and memory PHY.
- Solid experience with supporting DRAM memory products.
- Prior experience in semiconductor technology, or memory field with customer facing responsibilities
- Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role
- Customer support experience for DRAM products
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- Leadership skills for driving customer enablement strategies and debug activities.
- Strong verbal and written communication skill. Fluency in Korean is a plus.
- Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs.
#LI-MD1
What We Offer
The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.
Our Commitment to Innovation and Fairness
At Samsung Semiconductor, we use Artificial Intelligence (AI) tools in the recruitment process to enhance efficiency. However, AI is used as a support tool, not a final decision-maker. All hiring decisions are made by our human recruiting team and hiring managers to ensure every candidate is evaluated fairly and holistically.
Recruiting Agency Policy
We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.
Applicant AI Use Policy
At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we prohibit the use of generative AI tools to misrepresent a candidate's true skills and qualifications. Permitted uses are limited to basic preparation, grammar, and research, but all submitted content and interview responses must reflect the candidate’s genuine abilities and experience. Violation of this policy may result in immediate disqualification from the hiring process.
Trade Secret Notice
By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.
Applicant Privacy Policy
https://semiconductor.samsung.com/about-us/careers/us/privacy/
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