The Technical Consultant designs and delivers customer solutions within Oomnitza, ensuring satisfaction, managing expectations, and providing documentation and knowledge transfer.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.
We are looking for a technical consultant located in the pacific time zone for this role.
Responsibilities:
- The Technical Consultant creates and delivers customer business requirements within the Oomnitza customer solution
- Work with the project team to achieve high client satisfaction and the ability to measure effectiveness of client solution to the Statement of Work
- Understand customer needs and be able to design a solution to meet customer requirements
- Create customer deliverables and documentation such as workflows, dashboards, role definitions and reports to meet customer requirements and maximize Oomnitza value proposition
- Work with Project Manager in proactively managing customer requirements, timelines, expectations and change requests
- Provide assistance to and ensure knowledge transfer of solution to identified customer project resources
- Consistently use and improve delivery methodology and tools to maximize consulting effectiveness and help ensure accurate estimations
- Stay current with the Development roadmap and learn new release offerings and functionality
- Ability to articulate company products and solutions to customers as well as Oomnitza’s value proposition
- Ensure accurate and timely administration of assigned projects including time/expense tracking and status reporting
Preferred Qualifications:
- 1-3 years of relevant implementation consulting experience
- Proven ability to understand and transfer business processes into defined software solution
- Ability to manage multiple customer projects simultaneously
- Excellent written and verbal communication, listening, and comprehension skills with the ability to effectively communicate with all levels of customer and internal personnel
- Tactical, creative, solutions-oriented thinker
- Knowledge of agile and structured waterfall implementation techniques preferred
- Experience in a start-up environment and/or automated asset management software solutions preferred
What we can offer you:
- Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- Market-competitive salary + equity
- A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
The base salary range for this position is: $105-135k
Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
Top Skills
Agile
Automated Asset Management
Low-Code Workflows
SaaS
Oomnitza San Francisco, California, USA Office
548 Market Street, Suite 18912, San Francisco, CA, United States, 94104-5401
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