Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®.
As an Associate Technical Partner Manager (ATPM) at Yext, you will support, maintain, optimize, and expand a portfolio of integrations across the Yext Publisher Network. You will troubleshoot integration issues, contribute to the onboarding of new publishers, monitor and analyze system health data, and work with internal teams and publisher partners to improve integration health.
This is a technical, hands-on role that goes beyond traditional operations work. ATPMs write code to handle configuration updates, test fixes, and small improvements with the help of AI coding tools. You will also help shape integration changes by investigating issues, clarifying requirements, and writing specs that Engineering builds from.
You will work on scoped problems with guidance from senior team members, and grow toward owning larger projects independently. The ideal candidate is technical, organized, detail-oriented, and eager to learn, with strong problem-solving skills, a passion for data analysis, APIs, and integrations, and curiosity about what AI tools make possible.
What You'll DoPublisher Integration & Management- Own a portfolio of publisher integrations, accountable for their continued health, and contribute meaningfully to the support of tier 1 publishers.
- Monitor integration health using SQL, Snowflake, Python, Grafana, dashboards, and system logs; identify discrepancies and drive their resolution.
- Contribute meaningfully to the onboarding of new publishers, following established workflows and suggesting process improvements.
- Investigate and troubleshoot data sync and display issues, exploring documentation and available tools before escalating.
- QA and test new fields, features, and integrations with guidance from senior team members.
- Write integration-specific code using AI coding tools like Claude Code (configuration updates, test fixes, and small improvements), submitted through code review with senior guidance.
- Read and write scripts (Python preferred) to automate monitoring and troubleshooting tasks, reducing manual work.
- Write complex SQL queries against Snowflake to identify trends and surface insights on integration health.
- Analyze API responses, data pipelines, and system logs to diagnose issues and identify root cause within your publisher area.
- Develop expertise in at least one tool or system beyond your publisher network (e.g., Snowflake, Gerrit, Grafana, Jenkins).
- Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support) to keep operations running smoothly.
- Serve as a primary contact for your publishers' technical teams, troubleshooting issues and sending clear follow-ups with action items.
- Contribute to specs for engineering work with senior oversight, clarifying requirements and judging feasibility.
- Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients.
- Document findings and keep internal knowledge bases current so others can move faster.
- BA/BS in Computer Science, Engineering, or equivalent practical experience.
- Ability to analyze data and troubleshoot technical issues: working knowledge of SQL, Python, and APIs.
- Curiosity about AI-assisted development and willingness to learn tools like Claude Code to expand what you can deliver.
- Strong problem-solving skills and comfort working in both structured and unstructured workflows while improving processes.
- Technical curiosity and willingness to self-teach in a fast-paced, ambiguous environment.
- Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders.
- Strong organizational and time management skills, capable of handling multiple projects at once and knowing when to ask for help.
Nice to have
- 2+ years of experience in technical support, integration management, consulting, or related fields.
- Exposure to AI coding tools (Claude Code, Codex, or similar) or experience contributing code through a review process.
#LI-CH1
Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.
Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
Security Alert
All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to [email protected].
Similar Jobs at Yext
What you need to know about the San Francisco Tech Scene
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
