Own the identity and account platform including onboarding, verification, authentication, data schemas, and cross-team identity experience. Drive product vision, roadmap, KPIs, and AI-driven identity innovations while aligning Engineering, Design, Fraud, and Compliance for secure, scalable identity solutions.
About Us
Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by the global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!
We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.
About the Role
As our Identity Product Manager, you will own the foundational Identity and Account platform that powers the family of Félix products. This role spans the critical areas of authentication, account lifecycle, and the core account management and security tools. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world-class operational rigor with a deep focus on security, scale, and measurable business impact across a complex, global ecosystem.
Responsibilities
- Platform and Data Strategy: Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo-expansion.
- Identity and authentication flow design. Own end-to-end design of identity and authentication flows (including sign-up, sign-in, account recovery, Passkey/OTC/PIN verification, step-up authentication) as specifications that are implemented by other product teams. You define the experience, the logic, and the acceptance criteria while implementation is distributed. This involves aligning multiple teams around a single coherent identity experience without owning its execution directly.
- Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems.
- Cross-Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross-functional teams to align and drive a cohesive strategy. Manage competing demands across teams with explicit dependency tracking and clear prioritization principles.
- Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company-wide business impact.
- AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI-driven service experiences, exploring AI-forward approaches like behavioral signals and LLM-aided identity decisioning.
- Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership.
Requirements
- Around 8 years of experience in Product Management.
- Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI-forward or ML-enabled products in identity, risk, or customer service is a plus.
- Platform product experience (required). Demonstrated track record owning a platform or shared infrastructure product where internal product and engineering teams are the primary customer.
- Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems.
- Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive-level visibility and align complex cross-functional teams (including Fraud, Compliance, and Operations) around a shared platform roadmap.
- Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision-making through data.
- Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Base
- SF/NYC: $152,000 - $193,000
- Miami: $123,000 - $160,000
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- For US-based employees, 401(k) with an employer match
- Continuous learning opportunities
- 401(k) with an employer's match
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Félix (felixpago) San Francisco, California, USA Office
2261 Market Street, San Francisco, CA , United States, 94114
Similar Jobs
Fintech • Financial Services
Own the identity and account platform covering onboarding, verification, authentication, account lifecycle, and security. Define identity flows, data schemas, KPIs, and roadmap. Lead cross-functional alignment with Engineering, Design, Fraud, and Compliance. Drive AI-enabled identity innovations and communicate strategy to stakeholders and executives.
Top Skills:
AIApi DesignAuthenticationBlockchainData ModelingDatabase SchemaIamIdentity PlatformsKycLlmMachine LearningOne-Time Code (Otp)PasskeyPin Verification
Fintech • Financial Services
As the Identity Product Manager, you will oversee the strategy and development of the identity platform, focusing on customer identification, authentication, and account management. You will collaborate with cross-functional teams to ensure platform extensibility, data integrity, and security while driving significant business impact.
Top Skills:
APIsArtificial IntelligenceBlockchainData ModelingDatabase Schema DesignIdentity And Access Management (Iam)
Fintech • Information Technology • Software • Financial Services
The Senior Data Engineer will design and implement scalable data models in BigQuery using dbt for analytics and reporting, ensuring data governance and optimal performance.
Top Skills:
BigQueryDbtFivetranSQL
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
