Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Technical Program Manager II
San Diego, CA
Ready to take your technical program management career to the next level? Join our dynamic Technical Operations organization as a Technical Program Manager II, where you’ll lead and support multiple teams focused on transforming PlayStation experience. Our operational teams are at the forefront of ensuring reliability and excellence across critical domains, and cross platform PS experience.
If you’re passionate about driving high-impact programs in a fast-paced environment and thrive on fostering collaboration across diverse, cross-functional teams then this is your opportunity to shape the future of PlayStation.
Responsibilities
- Lead collaboration across engineering and operations teams, to set goals and deliver complex, multi-team initiatives successfully.
- Own program-level planning, turning strategy into coordinated execution across product, design and engineering teams.
- Define and track key performance indicators and success metrics to assess and communicate progress, make informed decisions, and drive continuous improvement and achieve objectives.
- Collaborate with Product, Design, and Engineering Leads to translate business needs into clear, actionable requirements and user stories that are aligned with program objectives.
- Lead the transformation of product goals into executable delivery plans, aligning technical requirements, engineering initiatives, to drive clarity and integration at scale
- Proactively identify program risks and dependencies, developing mitigation strategies and managing blocking issues as needed.
- Drive programs to deliver business outcomes, such as performance improvements, customer satisfaction, and cost savings.
- Lead change initiatives that affect teams, guaranteeing seamless transitions and minimal disturbance to current operations.
- Advocate for and implement processes across teams, encouraging continuous learning, high reliability, and shared knowledge within the organization.
- Introduce and improve tools, processes, and approaches to improve program management and technical functions, encouraging innovation and continuous improvement.
- Develop and lead all aspects of procedural documentation and guidelines to promote consistency across teams and improve operational efficiency.
- Lead Agile delivery effectiveness within the Service Sustainability team by driving planning, aligning engineering execution, and removing blockers that impact program outcomes.
- Mentor other TPMs and engineers, fostering a scalable, high-performance delivery culture.
- Partner with senior leadership to provide program updates, drive decision-making, and ensure alignment with Technical Operations strategy and vision.
Qualifications:
- At least 5 years of experience in delivering complex, collaborative programs involving engineering, product, user experience, and operation.
- Ability to lead multiple technical programs simultaneously, driving clarity, accountability, and execution through close collaboration with technical and business partners.
- Deep understanding of Agile, Scrum, and iterative program delivery models, with the ability scaling delivery practices across multiple teams.
- Demonstrated ability in analyzing data and solving problems with a background in establishing and monitoring performance indicators (e.g. objectives and results).
- Skilled in collecting, refining, and detailing specific, actionable requirements in collaboration with Product Management, UX, and Engineering colleagues to facilitate successful project completion.
- Experience translating product vision into actionable roadmaps, coordinating technical requirements and managing interdependencies.
- Strong ability in aligning technical and project objectives with business and engineering goals, participating in vision-setting processes.
- Strong experience in leading and handling organizational change across teams, ensuring smooth transitions and effective adoption of new processes and technologies.
- Excellent communication, with experience in influencing customers at all levels, including senior/executive leadership.
- Experience developing and maintaining cross-team process documentation and standards that promote consistency and visibility.
- Proactively handles program risks, dependencies, and trade-offs in fast-paced environments.
- Proficient in vital technical domains, demonstrated team leadership, endorsing proven approaches, encouraging continuous learning.
- Strong track record in promoting creativity, innovation, and continuous improvements in managing projects and technical operations, introducing tools and methodologies to boost efficiency.
- Customer-focused mentality with a history of delivering outcomes that meet or exceed user and customer expectations.
- Proficient in tools including Jira, Confluence, Google Workspace, and Microsoft Office Suite.
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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PlayStation San Francisco, California, USA Office
400 2nd Street., San Francisco, CA, United States
PlayStation San Mateo, California, USA Office
2207 Bridgepointe Parkway, San Mateo, CA, United States
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