TECHNICAL PROGRAM MANAGER

The Technical Program Manager (TPM) serves as the NEMS IT PMO (Project Management Office) Lead and is the most senior project and program management role within the IT department. The TPM is responsible for establishing, operating, and continuously improving the NEMS Enterprise IT PMO including portfolio governance, project intake and prioritization, executive reporting, and PMO standards. The TPM provides direct supervision to all PMO staff, including the Senior Project Manager IT, Technical Project Manager, and Project Coordinators. The TPM governs a complex portfolio of interdependent IT programs spanning infrastructure (Cloud, Colo and Clinic Sites), EHR (Epic module implementations and optimizations), and innovation (internal AI platform adoption). The TPM serves as the primary point of accountability for portfolio-level delivery, risk escalation, and CIO-level reporting, ensuring all programs are delivered on scope, on schedule, and within budget while aligned to NEMS organizational goals and mission.  

ESSENTIAL JOB FUNCTIONS: 

• Establishes and operates enterprise IT PMO including governance frameworks, standards, templates, tooling, and PMO methodology (Jira, MS Project, dashboards). 

• Owns IT project intake and prioritization; facilitates regular portfolio prioritization sessions with IT leaders and CIO to maintain balanced, capacity-aligned project portfolio. 

• Maintains live IT portfolio registry providing real-time visibility into all active, planned, and on-hold initiatives across IT verticals. 

• Delivers weekly portfolio dashboards and monthly steering committee reports to leadership surfacing risks, dependencies, milestones, and resource capacity. 

• Establishes and enforces PMO standards including project lifecycle methodology, RAID logs, milestone tracking, change control, and lessons learned processes. 

• Facilitates IT governance and steering committee meetings; prepares agendas, SBARs, and decision packages for executive leadership. 

• Directly supervises PMO team including Senior Project Manager, Technical Project Manager, and Project Coordinators; conducts performance reviews and professional development planning. 

• Mentors junior PMO staff on project management methodology, tools, and stakeholder communication; manages team capacity and recruitment. 

• Provides program-level governance for organizational initiatives including cloud build, network deployment, and data center programs. 
• Ensures infrastructure program accountability through structured reporting, milestone tracking, and executive escalation processes. 

• Manages cross-program dependencies between infrastructure and application/EHR workstreams; identifies sequencing conflicts and resource constraints. 

• Governs Epic program portfolio including module implementations, stabilization, integrations, utilization optimization, and future upgrades. 

• Facilitates Agile Sprint-based project deliverables with Managers and clinical operations teams. 

• Develops and delivers SBARs with key data insights to support leadership decision-making on EHR initiatives. 

• Oversees internal AI platform adoption program including change management strategy, user adoption milestones, and cross-functional stakeholder alignment. 

• Governs AI and innovation project lifecycles applying appropriate methodology 

• Coordinates between development, clinical, and operational stakeholders. 

• Manages vendor relationships across strategic partners validate SOWs and tracks milestone delivery. 

• Holds vendors accountable through structured program reviews; escalates performance risks, with documented impact assessments and remediation. 

• Leads large-scale concurrent IT programs with full accountability for scope, schedule, budget, and outcomes; develops WBS, dependency maps, and KPIs. 

• Drives change management and program delivery excellence by proactively identifying barriers, managing risks, controlling quality, and communicating across technical, clinical, and operational stakeholders. 

• Performs other job duties as required by the Supervisor/Manager  

• Bachelor's degree in Computer Science, Information Technology, Business, Public Health, or a related field. Master's degree strongly preferred. May be substituted with 7+ years of relevant experience.  
• 7+ years of IT project and program management experience, preferably in a healthcare or FQHC setting.  
• Proven experience establishing or leading an IT PMO, including governance frameworks, portfolio management, and executive reporting.  
• Demonstrated experience directly supervising and managing a team of project managers and coordinators, including performance management and staff development.  
• Experience governing infrastructure programs including cloud migrations (Azure preferred), data center builds, network deployments and EHR programs; Epic project management experience strongly preferred.  
• Experience managing AI adoption, innovation, or emerging technology programs.  
• Experience with vendor program management including SOW governance, SLA accountability, and vendor escalation management.  
• Expert proficiency with project management tools including Jira, MS Project, Excel, and PowerPoint.  
• Experience in a Federally Qualified Health Center (FQHC) or community health organization is a plus. 
• Excellent written and verbal communication skills for both technical and non-technical audiences, including C-suite stakeholders.  
• Ability to manage and prioritize across a complex, multi-program portfolio with competing demands and appropriate sense of urgency.  

LANGUAGE: 

• Must be able to read, write, and speak English fluently.  
• Fluency in other languages is an asset. 

STATUS: 

• This is an FLSA exempt position. 
• This is not an OSHA high-risk position. 
• This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).