Technical Recruiter

Solidroad is building the AI optimization layer for customer experience teams — helping companies raise the quality bar across both human and AI agents. Our platform reviews customer interactions at scale and turns them into actionable coaching, training, and improvements, so CX teams can increase performance without increasing cost.

We're backed by First Round Capital and Y Combinator (total funding ~$8M) and are growing fast. Customers like Crypto.com, ActiveCampaign, and Fever trust Solidroad in high-volume, high-stakes support environments.

This is a first dedicated recruiting role at Solidroad in the US - built for someone who wants to own the entire engineering hiring function from day one, not manage a requisition list.

You'll work directly with the founders and Alex (our engineering lead) to build the pipeline, process, and candidate experience that defines our technical team. Right now, Alex spends significant time each day filtering inbound, managing pipeline stages, and chasing candidates - that needs to change. You'll take that off his plate entirely, freeing him to focus on what he does best: building and assessing great engineers.

If you're the kind of person who moves fast, figures things out, and takes real ownership - this role will give you the room to do that.

Own engineering sourcing end-to-end

• Take full ownership of candidate sourcing for engineering roles - LinkedIn, GitHub, referrals, community outreach, and beyond.

• Build proactive pipelines so we're never starting from zero when a role opens.

• Filter and triage inbound applications daily so Alex and the team aren't spending time on this.

Drive candidates through the funnel

• Keep candidates moving - no one should be sitting idle at any stage.

• Own all candidate communications: scheduling, updates, feedback loops, and offer coordination.

• Work closely with Romy on hiring operations and Ashby to keep the system clean and accurate.

Manage recruiting platforms and agency relationships

• Own the day-to-day relationship with Paraform, Albert Bowe, and any other recruiting platforms or agencies we work with.

• Evaluate performance of each channel - quality of candidates, time-to-close, cost - and make recommendations on where to invest.

• Be the single point of contact for external partners so hiring managers don't have to be.

Partner with engineering leadership on bar and process

• Work with Engineering Leads to define what "great" looks like for each role.

• Help build structured scorecards and interview processes that are consistent and defensible.

• Identify where candidates are getting stuck (especially at offer stage) and fix it.

Build the recruiting infrastructure

• Set up and optimise Ashby so the team has visibility into pipeline health at all times.

• Create a systematic approach to prevent candidates from waiting.

• Track and report on the metrics that matter: pipeline conversion, time-to-hire, source quality, offer acceptance.

• High agency - you don't wait to be told what to do.

• Sourcing-first mindset - you hunt. You build relationships. You close.

• Process orientation - you build systems, not just workflows.

• Clear communication - candidates and hiring managers trust you.

• Technical curiosity - you understand what you're hiring for.

• 4+ years of full-cycle technical recruiting at a fast-growing startup

• Hands-on experience managing recruiting platforms (e.g. Paraform) and external agency relationships

• A track record of placing strong engineers

• Experience owning or building recruiting infrastructure (ATS, scorecards, pipelines) from scratch

Useful but not required:

• Prior experience as the first or founding recruiter at a startup

• Familiarity with Ashby or similar ATS platforms

• A network in the SF technical talent market

San Francisco-based, in-person 2 days/week.

• Real ownership from day one

• Close proximity to the founders and engineering team

• Be part of building something from scratch at a well-backed, fast-growing startup

• Work at a company that is genuinely obsessed with quality