Technical Physical Security Program Manager

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

We’re looking for a Technical Security Program Manager to own and scale the physical security technologies that protect our people, offices, and operations globally. You’ll sit within Whatnot’s Corporate Security team and work closely with IT, Finance, People, and Workplace/Facilities. You’ll be hands-on in the tools while also operating as a high-output program manager.

In this role, you will:

• Strengthen the integrity, consistency, and compliance of Whatnot’s global physical security program—including access control, video surveillance, intrusion detection, and related systems—through standardized configurations, clear governance, and audit-ready controls.

• Own physical security infrastructure and vendors end-to-end, including vendor selection and onboarding, OKRs, budgets, schedules, installations, preventive maintenance, and ongoing system health across offices.

• Deliver reliable, scalable access control and identity workflows by administering Verkada access control, defining and enforcing role-based access standards, managing the employee badge lifecycle, and ensuring seamless integrations with employee identity systems.

• Lead the global rollout and adoption of security technology programs such as visitor management, travel security, and risk platforms by driving cross-functional delivery, partner readiness, and operational scalability.

• Oversee cameras and surveillance systems globally by defining and maintaining standards for placement, coverage, storage, retention, and compliance, and ensuring consistent deployment and maintenance.

• Drive security system integrations and special projects by partnering with IT, CISO, Finance Systems, and People Systems to improve resilience, monitoring, automation, and reporting across the physical security ecosystem.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco hub. Expected in-office cadence: 2–3 days per week, with occasional flexibility up to 5 days/week as needed for installations, audits, or key launches. This role includes periodic travel (~15–20%) to support new site builds, audits, or major deployments.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our Technical Security Program Manager, you should have 7+ years of experience in technical or physical security program management, or closely related security operations roles, plus:

• Proven experience deploying and managing enterprise-grade physical security systems across multiple-sites.

• Strong understanding of access control architecture, camera systems, and visitor management technologies.

• Demonstrated success managing vendors, installations, and system integrations in fast-paced environments.

• Technical fluency with APIs and SaaS integrations, including the ability to partner closely with IT and engineering to design and validate integrations.

• Excellent cross-functional communication and program management skills—comfortable translating between technical, operational, and business stakeholders.

• A hands-on, no-task-too-small mindset and willingness to jump in where needed (e.g., printing badges, troubleshooting hardware, validating camera coverage on-site, other Corporate Security responsibilities as needed) to ensure program success.

• Hands-on experience with the Verkada security platform and its infrastructure components.

• Experience supporting international security environments.

• Experience supporting SOC 2 or other compliance frameworks from a physical/corporate security perspective.

• Background working in high-growth tech, marketplaces, or live/real-time products.

• PSP and/or CPP certification

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.