Technical Writer, B2B SaaS - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Overview

You will simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users, ensuring our documentation reflects the highest quality and fosters trust.

Our goal is to provide our users with easy-to-use content that enhances their experience and accelerates their success with our platform.

You'll help shape and scale our documentation, creating engaging and informative content for developers using our APIs and platform. You'll ensure our technical content drives developer efficiency and lower the cognitive load, while maintaining clarity, accuracy, and consistency. You will report into the Lead Product Manager of Platform Experience.

Responsibilities

• Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
• Develop long-term content strategies that organize and make documentation easily discoverable for developers.
• Ensure content accuracy and clarity by conducting regular content reviews and maintaining high documentation standards.
• Work with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
• Establish writing best practices for internal and external documentation to ensure consistency and usability.
• Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.

• 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
• Experience translating complex concepts into concise documentation.
• Expertise in API documentation and an understanding of software development processes.
• Proficiency with tools such as Markdown, Git, and JIRA. Experience with modern development workflows and an ability to work within a "docs-as-code" environment.
• Familiarity with version control systems and CI/CD pipelines.
• Comfortable collaborating with technical teams, including developers, engineers, and product managers.
• Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java is valuable. The ability to read front-end technologies, such as HTML, CSS, and JavaScript, are a plus.
• Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation
• An understanding of user experience principles, content design, and accessibility in technical writing.
• Experience with large-scale information architecture projects.
• Experience learning new technologies and documenting the latest software products.
• #LI-Remote

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.