Technical Writer

Design at Waymo is about the total experience—not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. We are a highly multidisciplinary team of UX Designers, User and Market Researchers, UX Engineers, Content Designers, Industrial Designers, CAD Designers, Studio Engineers, and Technical Artists. We dig deep to understand the attitudes, emotions, and behaviors of all our users. This understanding serves as the foundation for everything we create.

In this hybrid role, you will report to a Senior Staff Technical Writer

You will:

• Design, write, edit, and maintain high-quality, clear, and concise documentation for Waymo’s internal engineering, product development, and regulatory teams.
• Plan, author, and maintain best-in-class internal and partner-facing documentation, including specifications, how-to guides, and API references.
• Ensure all documentation adheres to stringent internal safety protocols, regulatory requirements, and industry best practices for a safety-regulated industry.
• Maintain enterprise-grade standards, policies, and processes for all internal and partner-facing documentation, focusing on security, clarity, and consistency across documentation platforms.

You have:

• Relevant Writing Experience: 4+ years of dedicated professional experience as a technical writer, UX writer, content strategist, or related field writing content for a developer audience.
• Content Management Systems Expertise: Proficiency with content management systems, static site generators, and documentation platforms for external publishing; strong grasp of HTML, Markdown, and version control (Perforce, Git).
• Project Management, Information Architecture, and User Understanding Skills: Experience solving open-ended content problems and leading documentation projects that prioritize user needs and deliver on time.
• Stakeholder Alignment Skills: Demonstrated success in navigating complex stakeholder relationships, align on content priorities.
• Relevant Education: Bachelor's degree or equivalent practical experience in Technical Communication, Computer Science, English, or a related field.

We prefer:

• Automotive Domain Knowledge: Experience in the automotive, transportation-as-a-service (TaaS), or mobility technology sectors.
• Data-Driven Strategy: Experience using content analytics (pageviews, search data) and developer experience surveys to measure partner success and drive content roadmap decisions.
• Content AI Skills: Experience with AI documentation tools, including LLMs, AI driven search, and using AI agents to drive content creation, maintenance, and engagement.