Temporary Program Associate

Location: San Francisco, California

Salary: $26.44 per hour

Please note this is a Temporary position for 1 year from the date of hire.

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The San Francisco Housing Platform (SFHP) represents a portfolio of programs within the Northern California Housing Services Department that provide scattered-site supportive housing and rapid rehousing to individuals exiting or at risk of experiencing homelessness. The Housing Platform is supported by the San Francisco Department of Homelessness and Supportive Housing (HSH). The goal of the SFHP is to offer a streamlined set of tools to support individuals in becoming and staying successfully housed. To serve the Housing Platform, Brilliant Corners identifies and secures units across the Bay Area, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating financial ledgers, and supporting in the development of reports. They use company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination. The purpose of this position is to perform administrative back-office functions of moderate complexity and difficulty in accordance with the office procedure of this department. May include a combination of bookkeeping, typing or word processing, and filing; attending department events including team meetings, workshops and site meetings as required.

• Develop and maintain files and manage documents and information systems to ensure objectives are achieved. 
• Rental Subsidy administration- gathering correct tenant lease information and remitting payments monthly. Adding Vendor information to Salesforce. 
• Verify expense reports, credit card charges and underlying receipts. Support invoicing needs and remitting checks to vendors as needed for staff travel and client move-in expenses. 
• Compose and type routine correspondence and reports. 
• Processing client referrals- reviewing documentation to ensure referral packets are complete, running background reports, and submitting names to finance for Intacct ID creation. 
• Assists in obtaining appropriate signatures, approvals, and transferring all financial information to appropriate departments for further processing. 
• Provides administrative support to manager and supervisors; communicate with Housing Specialists, Housing Coordinators, and funders to answer questions, disseminate, or explain information. 
• Support staff with financial questions- looking up check statuses and amounts, reviewing client ledgers to identify where payments are missing or incorrect, etc 
• Effectively and accurately communicate program information to project stakeholders and team members. 
• Track, manage, file, and update databases (Billing Tracker, Box.com, and all required regulatory documents) 
• Client Income Recertification- contacting clients on an annual basis to obtain updated income documents and recalculate rent portions. Fielding client questions about the process. 
• Support meetings and special occasions by scheduling, preparing mailings, and assembling materials. 
• Work closely and collaboratively with other departments and staff. 
• Perform special assignments, studies, and routine administrative functions as directed. 
• Other duties and projects as needed/assigned.

Professional Experience

• 1 to 2 years of successful administrative, project coordination or comparable experience. 
• Knowledge of or experience in non-profit housing development related services a plus. 
• Experience with homeless, veteran, and/or developmentally-disabled populations a plus.

Knowledge, Skills, and Abilities

• Bilingual a plus 
• Demonstrated writing and researching skills 
• Proficiency in common word processing, desktop publishing, and database software applications 
• Excellent organizational, communication, and planning skills a must 
• High degree of attention to detail and the ability to manage multiple deadlines efficiently and simultaneously 
• Solid team player who can work well collaboratively on projects and under pressure 
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations

Core Competencies

• Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges
• Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise. Seeks guidance when needed to ensure quality
• Decision Quality: Demonstrates sound judgment by analyzing information, proposing practical solutions, and resourcefully overcoming obstacles. Seeks guidance when needed to ensure quality outcomes
• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Organizational Values

• Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.
Salary range for this position is $26.44 to $27.88 per hour. This position is being offered at $26.44 per hour.
Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work