Manage enterprise IT services and cloud implementation projects across ERP, CRM, and cloud platforms. Define scope, schedules, resources, budgets, risks, and deliverables; coordinate distributed teams, consultants, architects, and clients; oversee SLAs, ITIL-based service management, governance, escalations, quality, audits, handoffs, and project closure. Drive process improvement, automation, standardization, and continuous improvement using Lean and Six Sigma principles.
Project Manager – IT
Services and Cloud Solutions
- Plan, manage, and deliver multiple managed services and
implementation projects for enterprise clients across ERP, CRM, and
cloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, and
Azure.
- Collaborate with client stakeholders and senior
management to define project scope, objectives, timelines, deliverables,
and resource requirements based on customer needs and Statements of Work
(SOW).
- Manage onshore-offshore delivery teams across
geographically distributed, matrixed environments, overseeing task
execution, daily operations, and service performance to meet or exceed
Service Level Agreements (SLAs).
- Apply ITIL-based practices for managing incidents,
problems, and change requests within the managed services delivery
lifecycle.
- Monitor project progress using tools such as
Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks,
budgets, and customer escalations.
- Coordinate solution design and deployment activities by
engaging functional and technical consultants, system architects, and
client business users.
- Drive service improvement, automation, and
standardization of delivery processes, applying Six Sigma and Lean
principles (Kaizen, BIQ, 5S) to improve productivity, quality, and lead
time.
- Conduct regular status calls, delivery reviews, and
governance/steering committee meetings with customers to ensure
transparency, alignment, and satisfaction.
- Ensure compliance with internal quality standards and
support audit processes, manage documentation, knowledge sharing, and
continuous improvement across projects.
- Lead project handovers, post-go-live support planning,
and project closure activities, ensuring knowledge retention and smooth
service transitions.
- Assess business implications at each project phase and
monitor progress against deadlines, quality standards, and cost targets.
Qualifications:
- Bachelor's degree or foreign equivalency in Information
Science or Computer Science, with one year progressive experience as
Project Manager or Project Lead.
- Proficiency in Microsoft Project Plan, JIRA and
Selenium.
Offered Salary: $88,837.00/yr.
Full time, 40 hours /week.
Mail resume to HR,
dotSolved Systems, Inc. at 4900 Hopyard Rd, Suite 285,
Pleasanton, CA 94588 or email resume to [email protected]. Must refer to Job# CAVS2607
dotSolved System Inc. Pleasanton, California, USA Office
Pleasanton, CA, United States
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