Manage relationships with third-party administrators, vendors, brokers, and Korea-based clients. Negotiate domestic and international vendor and client contracts and SLAs, monitor vendor performance, lead renewals, handle claims escalations, deliver Korean-language onboarding presentations and materials, translate portal/content, and pursue new business opportunities with brokers.
Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
Key Responsibilities
Develop and maintain smooth working relationship with third-party administrators, local solution providers and internal partners. Negotiate complex domestic and overseas vendor contracts, contract standards and service level agreements. Monitor and measure vendor performance assessments in accordance with Service Level Agreements. Create and execute action plans to address underperformance. Partner with Sourcing, Procurement, Legal, Operations and other departments to develop or update contracts. Weigh costs, benefits and risks before recommending course of action. As account manager for Korea-based clients, develop working relationships with brokers and clients. Set up strategic renewal plan focusing on clients' needs and capacities and conduct regular and ad-hoc broker/client meetings in Korean and English. Lead renewal discussions and negotiations with the brokers and clients in written and spoken Korean and English. Perform day-to-day communication in written and spoken Korean and English assisting with benefit inquiries, claims escalations, and urgent requests from brokers, clients, and members. Perform presentations and webinars in Korean for the new member onboarding. Create a Korean version of the company issued flyers, instructions, and policy documents. Translate the company web portal in Korean. Obtain new business opportunities by working with brokers.
Required Qualifications
Bachelor's degree in Economics or Business Administration (willing to accept foreign education equivalent) and five (5) years of experience performing vendor management in the healthcare industry. Specific skills/other requirements (quantitative experience requirement not applicable to this section) -- must possess the following: Supporting internal and external partners on expatriate benefits and insurance business; Managing relationship with clients and brokers, focusing on sales and operations of international insurance business; Negotiating domestic and overseas vendor and client contracts, contract standards, strategic renewal offerings and service level agreements, applying underwriting methodologies for expatriate benefits products; Training vendors to cultivate unique operating model and organizational value; and Monitoring and managing medical cases involving health insurance claim processing and medical terms and codes. Fluency in written and spoken Korean required.
The expected salary range for this position is $ 120,973.00 - $149,400.00 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 31 days from the listed posting date.
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
Key Responsibilities
Develop and maintain smooth working relationship with third-party administrators, local solution providers and internal partners. Negotiate complex domestic and overseas vendor contracts, contract standards and service level agreements. Monitor and measure vendor performance assessments in accordance with Service Level Agreements. Create and execute action plans to address underperformance. Partner with Sourcing, Procurement, Legal, Operations and other departments to develop or update contracts. Weigh costs, benefits and risks before recommending course of action. As account manager for Korea-based clients, develop working relationships with brokers and clients. Set up strategic renewal plan focusing on clients' needs and capacities and conduct regular and ad-hoc broker/client meetings in Korean and English. Lead renewal discussions and negotiations with the brokers and clients in written and spoken Korean and English. Perform day-to-day communication in written and spoken Korean and English assisting with benefit inquiries, claims escalations, and urgent requests from brokers, clients, and members. Perform presentations and webinars in Korean for the new member onboarding. Create a Korean version of the company issued flyers, instructions, and policy documents. Translate the company web portal in Korean. Obtain new business opportunities by working with brokers.
Required Qualifications
Bachelor's degree in Economics or Business Administration (willing to accept foreign education equivalent) and five (5) years of experience performing vendor management in the healthcare industry. Specific skills/other requirements (quantitative experience requirement not applicable to this section) -- must possess the following: Supporting internal and external partners on expatriate benefits and insurance business; Managing relationship with clients and brokers, focusing on sales and operations of international insurance business; Negotiating domestic and overseas vendor and client contracts, contract standards, strategic renewal offerings and service level agreements, applying underwriting methodologies for expatriate benefits products; Training vendors to cultivate unique operating model and organizational value; and Monitoring and managing medical cases involving health insurance claim processing and medical terms and codes. Fluency in written and spoken Korean required.
The expected salary range for this position is $ 120,973.00 - $149,400.00 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
#LI-DNI
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 31 days from the listed posting date.
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