Vice President, Client Management

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

The Vice President, Client Management provides executive leadership for AffirmedRx’s Client Management organization, responsible for defining and executing the strategic vision, operating model, and performance strategy for client relationship management across the book of business. Reporting to the SVP, Operations, this role leads the Client Management function in delivering best-in-class client experience, driving client retention, supporting growth and new business pursuits, and translating client and market trends into action. The VP partners closely with Sales, Clinical, Patient Care Advocacy, and cross-functional leadership to deliver strategic partnership outcomes for clients, consultants, brokers, and key stakeholders.

What you will do:

Client Management Strategy & Executive Leadership:

• Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization.
• Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships
• Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions
• Drive enterprise accountability for client experience, satisfaction, retention, and strategic relationship performance

Client Retention & Strategic Account Leadership:

• Own accountability for client retention outcomes across the book of business, leading strategies that strengthen executive relationships, deepen long-term partnerships, and proactively address renewal and at-risk dynamics
• Provide executive oversight of strategic account planning and client health monitoring, identifying retention risk early and mobilizing cross-functional response to protect and grow client relationships
• Partner cross-functionally to deliver integrated client solutions and differentiated client outcomes

Sales Partnership & Growth Enablement:

• Partner closely with Sales and Growth leadership to support new business pursuits, RFP responses, and finalist presentations, contributing client management expertise and operational credibility to win strategies
• Represent Client Management in sales meetings, finalist presentations, broker and consultant discussions, ensuring prospective clients gain a clear picture of the partnership and service experience they can expect from AffirmedRx
• Support smooth transitions from sales to implementation to ongoing client management, ensuring commitments made during the sales process are understood and operationalized
• Identify and pursue growth opportunities within existing clients, partnering with Sales on expansion strategies and contract renewals

Client Insights & Trend Analysis:

• Identify and synthesize client-level trends across the book of business — including utilization patterns, formulary dynamics, satisfaction indicators, and emerging client needs — and translate them into action for individual clients and AffirmedRx more broadly
• Monitor PBM market, regulatory, and industry trends; bring forward insights that inform AffirmedRx strategy, product direction, and client thought leadership
• Partner with Clinical, Product, and Analytics teams to translate trend insights into client-facing recommendations, proactive outreach, and differentiated value delivered to clients

Organizational Leadership & Talent Development

• Lead, mentor, and develop a high-performing Client Management leadership team and broader organization
• Drive organizational effectiveness, succession planning, leadership development, and talent strategy
• Build scalable organizational capabilities, governance models, and performance expectations

Cross-Functional & Enterprise Leadership

• Partner with executive leadership and cross-functional teams to align client strategy with enterprise priorities
• Lead or support strategic initiatives requiring executive sponsorship, organizational change management, and cross-functional leadership

What you need:

• BA/BS required; advanced degree preferred
• 15+ years of PBM, healthcare, pharmacy, or related leadership experience
• Significant experience leading client management, account management, or client strategy organizations
• Demonstrated success managing executive-level client, broker, consultant, and enterprise stakeholder relationships
• Strong executive presence, business acumen, communication, analytical, and leadership capabilities
• Ability to travel up to 50%

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note: 

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.