VP, Client Services

Job Summary:

The Vice President of Client Services will be responsible for overall success of assigned client engagement accounts. The VP of Client Services will guide multiple clients from inception through development, overseeing implementation, pricing strategies, and providing continuity for the client through the lifetime of the relationship. The role requires familiarity with the entire scope and dependencies of revenue cycle operations and will serve as a liaison between functional and technical team members (onshore and offshore) and client management.

Additionally, this individual will need to understand the rigors of revenue cycle management and the healthcare industry; along with the competitive landscape and operate with a strong customer orientation. This individual will have a strong and established leadership style and will need to possess exceptional communication skills, a people-oriented style and integrate easily into a complex environment.

This role will bring a strong revenue cycle acumen along with outstanding management, strategic and analytical abilities and a demonstrated track record of leadership gained from within a healthcare or healthcare consulting environment. The successful candidate will bring significant professional and facility RCM expertise to include billing, collections, transactional services, technical training, auditing, and quality improvement initiatives.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Develop and implement national operational strategy for multiple clients to ensure seamless delivery of services.
• Collaborate with internal operations leadership, business development, and account management to assess client needs.
• Guide Business Development, Finance and Services Delivery as a subject matter expert in setting realistic expectations about implementation challenges and timelines if needed.
• Provide rigorous management of the implementation process with a clear focus on achieving all milestones in the implementation plan.
• Provide detailed assessments of RCM processes as needed with a focus on positive outcomes through process improvement, training, and cost savings.
• Will have a focus on incremental growth and new revenue acquisition from existing enterprise customers.
• Responsible for achieving assigned annual growth targets across the client portfolio, including upsell, cross‑sell, and contract expansion goals.
• Work closely with operational teams for Access Healthcare and the client to communicate project status and findings regularly with internal and client leadership.
• Work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes.
• Must have a strong business orientation and present ideas in a business-friendly and user-friendly language and be exceptionally self-motivated and directed.
• Maintain continuity in the engagement by establishing and conducting regular business meetings with the client and internal operational stakeholders.
• Develop and maintain good relationships with the clients and ensure a high degree of client satisfaction to assure exceptional results on the Customer Satisfaction Survey.
• Monitors realization of revenue by cultivating cooperation among the various divisions of Access Healthcare for assigned clients.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent client relationship and business process management/improvement skills.
• Leadership qualities with analytical and critical thinking skills.
• Proven analytical and root cause analysis capabilities.
• Proven leadership skills.
• Attention to detail and accuracy.
• Excellent writing, communication skills and strong interpersonal skills.
• Ability to organize and prioritize multiple projects, activities, and deadlines.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.
• Ability to work productively in a fast-paced environment and high pressurized work environment.

Education and Experience:

• Bachelor's degree in related discipline or equivalent experience required.
• Must have a minimum of 7 -10 years of revenue cycle management in a BPO and operational processes in a leadership role, preferably in a hospital or large group practice setting.
• Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
• Prefer Athena platform knowledge.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• This position will require travel as needed.