VP, Engineering

About iHerb

iHerb is a leading global e-commerce platform specializing in vitamins, supplements, and wellness products, serving millions of customers across 180+ countries. Our technology platform operates at massive scale, supporting complex global logistics, payments, personalization, and regulatory requirements. Engineering at iHerb is a core strategic function, not a support organization.

This role will lead globally distributed engineering organizations supporting customer-facing e-commerce experiences, core Order-to-Cash (OTC) capabilities, and technology that powers fulfillment centers and logistics. The role sets technical and cultural standards while ensuring platforms are resilient, secure, and built for sustainable velocity.

Engineering Leadership & Strategy

• Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy

• Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations

• Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion

• Balance speed, quality, reliability, and cost at scale

• Establish clear architectural direction while empowering teams to make strong local decisions

Organization & Talent

• Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development

• Lead and mentor Engineering Directors, Senior Engineering Managers, and Staff/Principal Engineers

• Set expectations for engineering excellence, accountability, and outcomes

Execution & Operational Excellence

• Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions

• Own the end-to-end delivery pipeline from code commit through production, partnering closely with a centralized DevOps organization

• Establish an owner/operator mindset within engineering teams, emphasizing service reliability, availability, and operational accountability

• Embed SRE principles into engineering practices, including service-level objectives (SLOs), error budgets, and blameless incident reviews

• Establish strong Test Engineering practices across automation, quality strategy, and shift-left testing to improve speed and confidence

• Partner with SRE, Security, Infrastructure, Enterprise Systems, and Compliance teams to ensure services meet PCI, SOX, and pre-IPO control requirements without sacrificing delivery velocity

• Use metrics across delivery, quality, reliability, and operational health to drive continuous improvement

Architecture & Technology

• Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations

• Ensure robust integration with ERP systems, including SAP, as part of the broader Order-to-Cash ecosystem

• Ensure systems are secure, scalable, and compliant with global regulations

• Lead the thoughtful adoption of AI-enabled capabilities within the SDLC, including developer productivity, test automation, code quality, and operational insights

• Evaluate and introduce new technologies pragmatically, reducing technical debt while enabling rapid innovation

Cross-Functional Partnership

• Partner closely with Product Management to align engineering investment with customer and business priorities

• Collaborate with Data, AI, UX, and Operations leaders to deliver end-to-end solutions

• Communicate clearly with executive leadership on progress, risks, and trade-offs

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:         

• Proven experience leading globally distributed, multi-team engineering organizations

• Strong technical foundation in modern architectures (cloud-native, microservices, APIs, data platforms, enterprise integrations)

• Demonstrated success delivering complex, mission-critical systems spanning e-commerce, back-end platforms, and operational systems

• Experience partnering with Product, Operations, and Business leaders at the executive level

Preferred

• Experience in global e-commerce, marketplaces, logistics, or high-volume transaction platforms

• Exposure to data platforms, personalization, or AI/ML-driven systems

• Experience operating in hybrid environments (in-house, vendor, SaaS)

• History of scaling engineering organizations through rapid growth

Generally requires 15+ years of software engineering experience, including 8+ years in senior engineering leadership roles.

Education Requirements:

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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