VP, Product Management, Services

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Job Title

The VP of Product Management for the Services vertical is responsible for defining and executing the product vision, strategy, and roadmap for service-based businesses. This executive leader will build software and financial products that enable appointment-based, field service, professional services, personal care, wellness, home services, and other service-oriented businesses to efficiently manage and grow their operations.
 

The role will own a comprehensive Services platform that combines point-of-sale, scheduling, payments, customer engagement, subscriptions, invoicing, mobile workforce management, AI-powered automation, and embedded financial services into a seamless commerce experience. This leader will work across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, and external technology partners to deliver differentiated commerce solutions that drive customer growth, merchant retention, and revenue expansion.
 

What You Will Do:
Product Vision & Strategy

• Develop the long-term vision and product strategy for the Services vertical.  

• Build a differentiated platform serving appointment-based and service-oriented businesses. 

• Define investment priorities aligned with Merchant Solutions growth strategy. 

• Identify emerging industry trends and customer opportunities.

• Drive platform expansion through new software capabilities and financial services.

Product Portfolio

• Own the complete Services product portfolio, including:

  • Appointment scheduling

  • Calendar management

  • Mobile POS

  • Field service management

  • Invoicing and estimates

  • Customer relationship management

  • Memberships and subscriptions

  • Digital payments

  • Mobile workforce tools

  • Team scheduling

  • AI-powered business automation

  • Embedded lending and financial services

  • Customer communications and marketing automation

Product Development

• Lead end-to-end product management from concept through commercialization.

• Partner with Engineering to build scalable, cloud-native solutions.

• Deliver seamless experiences across mobile, desktop, and in-person interactions.

• Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.

Customer Experience

• Create intuitive workflows that reduce administrative burden for business owners.

• Improve customer booking experiences.

• Simplify payments and financial management.

• Enable merchants to manage their businesses from anywhere.

Commercial Leadership

• Own Services product financial performance in partnership with the Commercial Organization.

• Develop pricing and packaging strategies with the Product Marketing Team.

• Increase merchant adoption and customer lifetime value

• Drive product-led growth initiatives.

• Support Sales with compelling product positioning.

Cross-Functional Leadership

• Lead a high-performing product organization.

• Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales

• Build strong relationships with strategic partners and ecosystem providers.

What You Need to Have:

• 12+ years in Product Management.

• Experience with SaaS platforms serving SMBs or enterprise customers.

• Strong understanding of payments, software, commerce, and subscription businesses.

• Proven experience delivering customer-centric digital products.

• Experience in appointment-based software, field service platforms, healthcare technology, hospitality, or business management software.

What is Very Nice to Have:

• Experience with AI-enabled SaaS products.

• Knowledge of embedded financial services

• Experience leading product organizations in high growth fintech or commerce companies.

Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. 

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Salary Range

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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