VP, Provider Data & Integration

Who We Are:

Synapse exists to make DME simpler and more connected for everyone involved, from patients and providers to health plans and suppliers. Through our technology platform, we make sure patients receive the right product, at the right time, in the right amount. We've reached real scale, but there's still a lot left to build, which means the work here has visible impact, not incremental polish.

This role helps build the backbone that makes Synapse's growth sustainable, not just possible. As we scale, the systems, structure, and rigor you bring help us serve more patients and deliver a better DME experience.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

The VP, Provider Data & Integration will lead an enterprise-critical function: how DME supplier, payer, and prescriber data is loaded, integrated, governed, and credentialed across our network. This leader reports directly to the SVP, Solutions & Implementation, and delivers results through an established leadership team. 

This leader will set the multi-year operating model and investment plan, and develop the organization, to meet that growth across three areas: Data Operations & Configuration, API & Integration, and Supplier & Provider Data Stewardship & Credentialing. They will partner closely with Network, Product & Technology, Medical/Clinical, and Supplier Success. 

What You Will Do:  

Lead the Organization 

• Lead, develop, and retain the leadership team, and own talent, succession planning, and culture across the function. 
• Represent the function to executive peers and shape priorities with Network, Product & Technology, Medical/Clinical, and Supplier Success. 

Set the Strategy 

• Set the roadmap and operating model for data exchange, integration, and provider data as capitation tracks, suppliers, and payors expand. 
• Own the budget, headcount plan, and vendor and tooling investments, including build-vs-buy decisions. 
• Establish the data governance framework and ownership model across Salesforce and downstream systems. 
• Define the metrics that matter and report on them to executive leadership. 

Deliver Through Your Leaders 

• Ensure supplier and payor data loading (ETL, file ingestion, and transformation), member and eligibility data, and the product catalog and HCPCS mapping are accurate, so rosters and product data flow correctly. 
• Oversee supplier configuration, routing logic, and price sheets, and the medical rules engine (MRE), including change management with governance sign-off from Medical/Clinical on clinical rule changes. 
• Own data incident response, with clear escalation paths, root-cause fixes, and measurable reductions in repeat failures. 
• Deliver supplier integrations across EDI, SFTP, and API, from trading partner onboarding through post go-live monitoring, with the specifications and documentation to support them. 
• Govern the integrity of Salesforce and Provider Records (TINs, NPIs, locations, and hierarchy), so the network data model reflects the actual contracted network. 
• Set the standards and protocols Network follows to input and maintain provider data, and escalate gaps that create downstream operational or billing failures. 

Note: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs. 

What You Have:   

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: 

• 10+ years of progressive experience in healthcare data operations, systems integration, or provider data management, including 5+ years leading or influencing multi-layer teams through senior leaders. 
• Track record of leading and developing teams through senior leaders, including scaling them through growth. 
• Experience owning an operating budget and vendor relationships. 
• Track record of building multi-year data or integration strategy and translating it into an operating plan and team structure. 
• Credibility and presence at the SVP and C-suite level. 
• Data fluency sufficient to lead and challenge the work, including ETL concepts, data quality frameworks, and reading a data model. 
• CRM data governance experience, with a track record of holding the line on data standards when working with platform administrators. 
• Deep familiarity with healthcare provider data, including TINs, NPIs, credentialing cycles, and network hierarchies. 
• Ability to influence across functions and change behaviors on teams without direct authority. 
• Bachelor’s degree in Health Informatics, Information Systems, Data Management, Healthcare Administration, Business Management, or a related field; advanced degree preferred. (MBA, MHA, or MS Health Informatics) 

What Sets You Apart:  

• Familiarity with DME or post-acute workflows. 
• SQL or similar tools for data validation and analysis. 
• Experience with healthcare data exchange, such as EDI transactions, HL7, FHIR, and flat-file or SFTP exchanges, including payer/supplier encounter and eligibility data. 
• Experience scaling a function through growth and designing an operating model. 
• Ability to communicate clearly with technical and non-technical stakeholders. 

Compensation:

The base salary range for this position is $186,000 – $240,000 annually, plus an annual performance bonus and equity. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.