【Waldorf Astoria Tokyo Nihonbashi】Director of Sales

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the sales team and ensure that the hotel’s revenue targets are met. This role involves developing and implementing sales strategies, building relationships with key clients, and overseeing the daily operations of the sales department. As a Director of Sales, you’re not just driving revenue growth across all hotel segments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Shape and execute sales strategy:  Develop and implement revenue-driving sales strategies across group, business transient, leisure transient, and catering segments, aligned with the hotel’s commercial goals and strategic plan
• Drive revenue performance and profitability:  Contribute to achieving revenue targets and profitability goals by optimizing pricing, improving business mix, and guiding forecasting accuracy
• Lead business reviews and planning:  Facilitate regular strategy and performance meetings while contributing to long-range commercial planning through analysis of performance trends, market shifts, and revenue opportunities
• Ensure commercial alignment:  Collaborate with revenue and marketing leaders to align sales tactics with pricing, distribution, and promotional strategies, and to support forecasting and rate strategies
• Foster stakeholder relationships:  Engage with Hilton Worldwide Sales, Convention and Visitors Bureaus (CVBs), third-party travel partners, and key clients to drive demand, improve conversion, and support high-impact site visits and pre-convention meetings
• Develop data-informed strategies:  Track market and competitor activity to inform strategy and help maintain competitive positioning in group and transient segments
• Cultivate a high-performing team:  Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Degree qualifications in Business Management or equivalent.
• At least 5 years of experience in managing a hospitality proactive sales role preferred.
• Minimum 5+ years in a revenue-generating or commercial role within hospitality or travel.
• Proven experience managing and developing high-performing sales or commercial teams.
• Skilled in creating and presenting sales strategies to senior executives and stakeholder groups.
• Proficient in analyzing departmental financial data to inform strategic decisions.
• Demonstrated ability to identify and capitalize on new business opportunities.
• Experience working in matrixed environments across departments.
• Experience in multi-complex hotel or travel operations.
• Technical Proficiency in hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems) is a plus.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.