Top Fintech Customer Success & Experience Jobs in San Francisco, CA

The Technical Support Engineer II will triage support tickets, engage with customers for issue clarification, and hand off cases to senior engineers. Responsibilities include resolving straightforward tickets, gathering technical details, maintaining ticket hygiene, and identifying process improvements.

The Client Services Specialist will support customer service operations by handling inquiries, managing support requests, and improving customer experiences while working closely with financial advisors.

As an API Support Specialist, you will provide technical support for API integrations, troubleshoot issues, collaborate with internal teams, and advocate for developer needs.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

This role involves assisting members in digital personal finance through onboarding, answering inquiries, and coaching with a focus on empathy. There's potential for career advancement within the company.

As a Collections Representative, you will handle inbound and outbound calls with customers regarding overdue accounts, negotiate payment arrangements, and resolve concerns while maintaining professionalism and empathy.

The Enterprise Technical Architect oversees complex technical issues, enhances product support, and collaborates cross-functionally to refactor existing solutions for better performance and sustainability.

The Senior Social Media Community Partner drives Citizens' advocacy programs, elevating leadership presence on social media, collaborating across teams, and optimizing performance metrics.

Manage and develop the Business Development team at Toast, focusing on hiring, coaching, achieving quotas, and driving revenue. Collaborate with cross-functional teams to ensure alignment and success in new retail verticals.