Top Customer Success Manager Jobs in San Francisco Bay Area, CA

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage high-value SaaS customer accounts, build relationships with decision-makers, and improve net dollar retention through adoption, upselling, cross-selling, and churn reduction. Use analytics and business intelligence expertise to guide customers, develop success plans, advocate for product improvements, and deliver training, webinars, and workshops. Partner with customers to align the platform with business goals and drive measurable value.

Own the Signature Success experience for high-value public-sector and education customers. Build executive and technical relationships, align Salesforce solutions with strategic priorities, monitor adoption and platform health, identify business value opportunities, and coordinate cross-functional resolution of escalations and incidents. The role requires deep Salesforce Service Cloud expertise, enterprise customer success experience, and the ability to translate technical concepts for business stakeholders.

Own post-sale customer success, including onboarding, adoption, renewals, and account expansion. Help creative teams integrate Krea into daily workflows, communicate product updates, track customer usage, identify growth opportunities, and manage renewals. Partner with creative leads on webinars and workshops, relay customer feedback to product and marketing, and contribute to product adoption in an early-stage AI company.

Manage a book of 15–25 health system and provider accounts from onboarding through renewal. Drive adoption via tailored success plans and EHR-workflow training, protect and expand revenue through churn risk monitoring and upsell identification, advocate customer needs into the product roadmap, build relationships across clinical and IT stakeholders, and report ROI through quarterly business reviews tied to utilization, outcomes, and cost metrics.

Manage enterprise customer accounts from onboarding through organization-wide adoption. Lead integrations, training, stakeholder relationships, support, retention, expansion opportunities, and customer advocacy. Partner with Product, Engineering, Sales, and Marketing to improve customer outcomes and platform adoption. The role requires experience supporting technical users, managing enterprise accounts, running complex onboarding programs, identifying commercial opportunities, and traveling to meet customers when appropriate.

Own customer relationships from post-sale onboarding through adoption, retention, renewals, and expansion. Build delivery plans, track account health, lead check-ins and business reviews, resolve escalations, and advocate for customers internally. As the first post-sales hire, establish repeatable customer success processes, including handoffs, health scoring, templates, and operating cadences. The role requires technical fluency, commercial instincts, strong stakeholder management, comfort with enterprise rollouts, and interest in AI and agent adoption.

Manage customer success for Autodesk construction customers by onboarding accounts, driving Autodesk Construction Cloud adoption, achieving business outcomes, reducing churn, supporting renewals, and identifying expansion opportunities. Build trusted customer relationships through check-ins, business reviews, webinars, and mentoring. Collaborate with sales and internal teams, develop customer success plans, track account health, advocate for customer needs, and promote construction industry solutions.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Serve as the strategic Customer Success Manager for a top enterprise account, driving adoption of Anthropic products (API, Claude Code, Cowork). Build executive relationships, create account success plans, scale consumption, identify new use cases, lead change management and enablement, and surface customer insights to inform product and research priorities.

As a Customer Success Manager, you will drive AI adoption, build strategic relationships, optimize customer usage of products, and manage customer experiences to maximize value.

Founding leader to build and scale a digital, tech-touch customer success function for a developer-first product. Own onboarding, activation, retention, GRR/NRR, usage-driven health scoring, AI-powered engagement, community channels, and experimentation. Hire and develop directors and CSMs, partner cross-functionally with Product, Growth, RevOps, Sales, and Marketing to drive product-led expansion across self-serve and usage-based customers.

As Founding Customer Success Manager, you'll establish customer success processes and handle high-value customer relationships for retention and expansion.