Top Customer Success Manager Jobs in San Francisco
The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive and return from their investment with BlackLine. They work directly with customers to optimize adoption, prevent attrition, and enhance customer satisfaction through a Customer Success program strategy focused on Digital Transformation Engagement. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, identifying risks, and tracking success paths for customers.
As a Customer Success Manager, Mid Market at Deputy, you will manage the success of high-growth mid-market customers, driving adoption, revenue expansion, and retention. You will be a trusted advisor to clients, leveraging data to identify opportunities and trends to enhance customer experience and growth on the Deputy platform.
As an Enterprise Customer Success Manager at Samsara, you will work closely with top customers, understand their unique challenges, customize Samsara for their needs, and become their long-term partner. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams in a hyper-growth company environment.
As a Customer Success Manager at Domino Data Lab, you will manage and grow relationships with clients to maximize satisfaction, retention, and revenue generation. Responsibilities include representing the company, driving adoption of Domino Cloud, automating initiatives, upselling, and maintaining accurate forecasts for renewals.
Seeking a Global Customer Success Manager with expertise in Life Sciences to drive customer adoption, retention, and satisfaction at a biotechnology company. Responsibilities include building relationships, implementing customer lifecycle touch points, driving product usage, and collaborating with cross-functional teams. Must have a BS or M.Sc. in a Life Science field and 5+ years of Customer Success experience.
As an Enterprise Customer Success Manager, you will be responsible for delivering value to key business customers, developing strong relationships with clients, and gathering customer insights. You will work on expansions, renewals, and help drive adoption and high customer satisfaction.
Join a team redefining how the world experiences design. The role involves managing post-sale relationships, driving account growth, implementing best practices, and identifying opportunities for improvement. Requires exceeding quotas, enterprise-level post-sales experience, strong communication skills, and agility.
The Strategic Customer Success Manager will be responsible for helping Fortune 50-100 customers succeed with Writer. They will develop success plans, project manage programs, and drive adoption and value across the business. They will also be accountable for renewal rates and work collaboratively with sales for revenue growth opportunities.
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As a Customer Success Manager, you will be responsible for onboarding and building strong relationships with clients, aligning their needs with the product roadmap, and driving revenue growth. You should excel in communication, data-driven insights, and account management while demonstrating resilience and accountability in the face of challenges.
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Manage a large portfolio of customers in AMER, onboard and expand customer base through tailored consultations and trainings, design and run outreach campaigns, work cross functionally with sales partners, serve as product ambassador, identify and target strategic customers, proactively reach out to underutilized customers, inform and influence growth strategy.
Join the dynamic Loyalty Advocate team at Loom (Atlassian) to empower customers in revolutionizing communication strategies. Responsible for driving end-to-end success, renewal, growth leadership, strategic alignment, customer understanding, data-driven decision-making, advocacy, team contribution, and adaptability. Must demonstrate commercial acumen and negotiation expertise.
Seeking a Customer Success Manager with a strong technical understanding of cloud computing, AI, and ML to guide clients in maximizing the value of solutions and achieve their business and sustainability goals. Responsibilities include maintaining customer relationships, providing technical guidance, conducting reviews, and delivering training sessions.
The Customer Success Manager (CSM) will build strong relationships with customers and ensure their success on the Figure Eight platform. They will manage customer onboarding, adoption, and renewals, and proactively coach and educate customers on platform best practices. The CSM will also analyze and resolve product adoption issues and escalate customer concerns when necessary.
As a Customer Success Manager at Lumos, you will be responsible for onboarding, educating, and supporting customers. You will build strong relationships with customers and be their main advocate. You will work closely with the business and engineering teams to monitor and improve customer health metrics. Your insights will also be used to influence the product roadmap and drive adoption and engagement.
The Senior Customer Success Manager at BlackLine delivers post-sales efforts to assigned customers via a consultative Customer Success program strategy. They optimize customers' adoption of subscribed licenses and products, prevent attrition, and enhance customer satisfaction. The role involves coaching, Business Reviews, Customer Success Reviews, and Success Planning aligning with customer goals. The Senior CSM acts as a mentor and develops trusted advisor relationships with key customer stakeholders.
The Mid-Market Customer Success Manager is responsible for managing a portfolio of customers, driving business outcomes, and ensuring customer satisfaction. This role involves working closely with cross-functional teams, managing customer relationships, and identifying opportunities for growth and expansion. The ideal candidate will have strong project management skills, be customer-focused, and have a knack for building relationships.
The Customer Success Manager will be responsible for post-sales activities such as onboarding, implementation, renewals, and strategic account management. They will build strong relationships with clients, understand their business needs, and identify opportunities for growth. The ideal candidate should have 5+ years of experience in the insurance industry, preferably in underwriting, operations, or product. They should also have excellent communication and relationship management skills.
The Customer Success Manager at Canary Technologies is responsible for building strong relationships with customers, driving product adoption, and ensuring customer satisfaction. This role will work cross-functionally with the team to design and implement processes that enhance customer onboarding, adoption, and retention. The ideal candidate has experience in customer success or account management, excellent communication skills, and a proactive approach to problem-solving. Knowledge of the hospitality industry and proficiency in Salesforce and collaboration software are preferred.
Manage enterprise customer relationships, become a Dovetail expert, onboard new customers, drive renewals and retention, track customer metrics, mature success processes.
Seeking a Technical Customer Success Manager to build our growing Post-Sales team. Responsible for strategic customer engagements, delivering results and best practices, and owning successful outcomes for our customers.
Customer Success Manager role focused on strategic account management, analytics expertise, NDR growth, customer advocacy, success plans, and educational initiatives at Sigma Computing.
As a Scale Customer Success Manager, your main responsibility is to ensure the success of up to 100 customers by driving adoption, value, and retention. You will onboard and train customers, create success plans, showcase use-cases for generative AI, lead webinars and roundtable discussions, and launch automation playbooks. You will analyze adoption data and usage patterns to identify opportunities for increasing customer value. Additionally, you will be accountable for customer renewal and collaborate with sales to drive revenue growth.
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Client Success Manager at Addepar responsible for driving client success, providing strategic guidance, and ensuring maximum value from the platform. Role involves client support, developing success plans, providing education to clients, identifying revenue opportunities, and advocating for clients.
Looking for a strategic customer success manager focused on healthcare and life sciences to help Fortune 50-100 Healthcare and Life Sciences customers succeed with AI solutions. Responsibilities include creating success plans, project managing, driving adoption, renewals, and revenue growth. Requires 7+ years of CSM experience with at least 3 years in healthcare, delivering high-touch service, exceeding targets, and building relationships across organizations.
As a Senior Customer Success Manager at Cloudflare, you will be responsible for ensuring the success of the company's largest Enterprise customers, managing post-sale experiences, and driving customer satisfaction. You will also work on contract renewals, account planning, relationship-building, and cross-functional collaborations to meet customer goals.
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