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Top Customer Success Manager Jobs in San Francisco

57+ Job Results
4 Days Ago
San Francisco, CA
Remote
1,900 Employees
134K-179K Annually
7+ Years of Experience
1,900 Employees
134K-179K Annually
7+ Years of Experience
Cloud • Fintech • Information Technology • Machine Learning • Software
The Principal Success Manager at BlackLine partners with customers to accelerate the business value they receive and return from their investment with BlackLine. They work directly with customers to optimize adoption, prevent attrition, and enhance customer satisfaction through a Customer Success program strategy focused on Digital Transformation Engagement. Responsibilities include assessing current processes, designing solutions, demonstrating product knowledge, identifying risks, and tracking success paths for customers.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+53 More
4 Days Ago
San Francisco, CA
Remote
7,000 Employees
3-5 Years of Experience
7,000 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • Productivity • Software
The Customer Success Manager at RingCentral serves as the direct support function to high-profile customers, maintaining and growing monthly recurring revenue. Responsibilities include project management, developing strong customer relationships, ensuring customer satisfaction, and partnering cross-functionally with internal departments. Desired qualifications include 3+ years of direct enterprise-level customer success experience, proven track record of exceeding goals, technical expertise, and strong communication skills. The role offers comprehensive benefits such as medical, dental, vision, and 401K match.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+54 More
6 Days Ago
San Francisco, CA
Hybrid
772 Employees
110K-252K Annually
5-7 Years of Experience
772 Employees
110K-252K Annually
5-7 Years of Experience
Cloud • Healthtech • Software • Biotech
Customer Success Manager role at Benchling, a biotechnology company focused on providing exceptional customer experiences and driving adoption of their R&D Cloud solutions in the life sciences industry.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
7 Days Ago
San Francisco, CA
Remote
Hybrid
340 Employees
79K-150K Annually
3-5 Years of Experience
340 Employees
79K-150K Annually
3-5 Years of Experience
Artificial Intelligence • Machine Learning
As a Customer Success Manager at Domino Data Lab, you will manage and grow relationships with clients to maximize satisfaction, retention, and revenue generation. Responsibilities include representing the company, driving adoption of Domino Cloud, automating initiatives, upselling, and maintaining accurate forecasts for renewals.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+50 More
7 Days Ago
San Francisco, CA
Remote
2,200 Employees
80K-135K Annually
3-5 Years of Experience
2,200 Employees
80K-135K Annually
3-5 Years of Experience
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Enterprise Customer Success Manager role at Samsara focusing on working closely with top customers to understand their fleet and unique challenges, customize Samsara for their needs, and become their long-term partner. The role involves cross-functional collaboration and impact on industries dependent on physical operations.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+58 More
10 Days Ago
San Francisco, CA
Hybrid
772 Employees
154K-209K Annually
5-7 Years of Experience
772 Employees
154K-209K Annually
5-7 Years of Experience
Cloud • Healthtech • Software • Biotech
Seeking a Global Customer Success Manager with expertise in Life Sciences to drive customer adoption, retention, and satisfaction at a biotechnology company. Responsibilities include building relationships, implementing customer lifecycle touch points, driving product usage, and collaborating with cross-functional teams. Must have a BS or M.Sc. in a Life Science field and 5+ years of Customer Success experience.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
9 Days Ago
San Francisco, CA
Remote
770 Employees
7+ Years of Experience
770 Employees
7+ Years of Experience
Cloud • Information Technology • Machine Learning • Software • Automation
The Senior Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to accelerate their digital journey. They work directly with customers of varying market segments and sizes, guiding them on best practices and driving adoption of PagerDuty products. The role involves proactive risk identification, delivering business value, and representing the voice of the customer to inform sales and product decisions.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+48 More
13 Days Ago
San Francisco, CA
Hybrid
900 Employees
69K-119K Annually
3-5 Years of Experience
900 Employees
69K-119K Annually
3-5 Years of Experience
AdTech • Big Data • Digital Media • Marketing Tech
Lead satisfaction, retention, adoption, operations, and revenue efforts across Integral Ad Science's partners as a Customer Success Manager. Manage client relationships, expand customer relationships, identify opportunities for increased product adoption, provide customer-driven product feedback, and execute core duties of a Customer Success Manager.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+64 More

Featured Jobs

12 Days Ago
San Francisco, CA
Remote
770 Employees
7+ Years of Experience
770 Employees
7+ Years of Experience
Cloud • Information Technology • Machine Learning • Software • Automation
The Principal Customer Success Manager at PagerDuty is responsible for building and fostering strong relationships with customers to help them accelerate their digital journey. They work directly with customers of varying market segments, sizes, and solution complexities. Responsibilities include building executive-level relationships, guiding customers on best practices, identifying risks, and delivering business value. The salary range for this position is 80,000 - 110,000 CAD per year.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+48 More
2 Hours Ago
San Francisco, CA
28 Employees
5-7 Years of Experience
28 Employees
5-7 Years of Experience
Artificial Intelligence • Software
As a Customer Success Manager at Crossing Minds, you will build deep relationships with key contacts and executives at our customer's companies, provide strategic guidance, onboard new customers, and be a trusted advisor on our product and personalization best practices.
3 Days Ago
San Francisco, CA
50 Employees
7+ Years of Experience
50 Employees
7+ Years of Experience
Artificial Intelligence • Marketing Tech • Software
The Strategic Customer Success Manager will be responsible for helping Fortune 50-100 customers succeed with Writer. They will develop success plans, project manage programs, and drive adoption and value across the business. They will also be accountable for renewal rates and work collaboratively with sales for revenue growth opportunities.
Top Benefits:
401-K Matching
Commuter Benefits
Company Equity
+10 More
4 Days Ago
San Francisco, CA
Hybrid
570 Employees
106K-132K Annually
3-5 Years of Experience
570 Employees
106K-132K Annually
3-5 Years of Experience
Artificial Intelligence • Productivity • Software
Manage a large portfolio of customers in AMER, onboard and expand customer base through tailored consultations and trainings, design and run outreach campaigns, work cross functionally with sales partners, serve as product ambassador, identify and target strategic customers, proactively reach out to underutilized customers, inform and influence growth strategy.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+64 More
4 Days Ago
San Francisco, CA
Remote
9,500 Employees
87K-140K Annually
5-7 Years of Experience
9,500 Employees
87K-140K Annually
5-7 Years of Experience
Cloud • Information Technology • Productivity • Security • Software
Join the dynamic Loyalty Advocate team at Loom (Atlassian) to empower customers in revolutionizing communication strategies. Responsible for driving end-to-end success, renewal, growth leadership, strategic alignment, customer understanding, data-driven decision-making, advocacy, team contribution, and adaptability. Must demonstrate commercial acumen and negotiation expertise.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+58 More
20 Days Ago
San Francisco, CA
Remote
Hybrid
70 Employees
130K-175K Annually
3-5 Years of Experience
70 Employees
130K-175K Annually
3-5 Years of Experience
Big Data • Cloud • Hardware • Internet of Things • Software
As a Customer Success Manager, you will be responsible for onboarding and building strong relationships with clients, aligning their needs with the product roadmap, and driving revenue growth. You should excel in communication, data-driven insights, and account management while demonstrating resilience and accountability in the face of challenges.
Top Benefits:
401-K
401-K Matching
Company Equity
+27 More
10 Days Ago
San Francisco, CA
247 Employees
3-5 Years of Experience
247 Employees
3-5 Years of Experience
Machine Learning
The Customer Success Manager (CSM) will build strong relationships with customers and ensure their success on the Figure Eight platform. They will manage customer onboarding, adoption, and renewals, and proactively coach and educate customers on platform best practices. The CSM will also analyze and resolve product adoption issues and escalate customer concerns when necessary.
10 Days Ago
San Francisco, CA
Remote
40 Employees
135K-165K Annually
3-5 Years of Experience
40 Employees
135K-165K Annually
3-5 Years of Experience
Security • Software
As a Customer Success Manager at Lumos, you will be responsible for onboarding, educating, and supporting customers. You will build strong relationships with customers and be their main advocate. You will work closely with the business and engineering teams to monitor and improve customer health metrics. Your insights will also be used to influence the product roadmap and drive adoption and engagement.
Top Benefits:
401-K
Company Equity
Company Outings
+17 More
11 Days Ago
San Francisco, CA
36 Employees
100K-150K Annually
5-7 Years of Experience
36 Employees
100K-150K Annually
5-7 Years of Experience
Insurance • Software
The Customer Success Manager will be responsible for post-sales activities such as onboarding, implementation, renewals, and strategic account management. They will build strong relationships with clients, understand their business needs, and identify opportunities for growth. The ideal candidate should have 5+ years of experience in the insurance industry, preferably in underwriting, operations, or product. They should also have excellent communication and relationship management skills.
11 Days Ago
San Francisco, CA
Hybrid
33 Employees
3-5 Years of Experience
33 Employees
3-5 Years of Experience
Other • Travel
The Customer Success Manager at Canary Technologies is responsible for building strong relationships with customers, driving product adoption, and ensuring customer satisfaction. This role will work cross-functionally with the team to design and implement processes that enhance customer onboarding, adoption, and retention. The ideal candidate has experience in customer success or account management, excellent communication skills, and a proactive approach to problem-solving. Knowledge of the hospitality industry and proficiency in Salesforce and collaboration software are preferred.
3 Days Ago
San Francisco, CA
106 Employees
3-5 Years of Experience
106 Employees
3-5 Years of Experience
Software
Manage enterprise customer relationships, become a Dovetail expert, onboard new customers, drive renewals and retention, track customer metrics, mature success processes.
15 Days Ago
San Francisco, CA
Hybrid
81 Employees
90K-120K Annually
3-5 Years of Experience
81 Employees
90K-120K Annually
3-5 Years of Experience
Software
The Customer Success Manager - Growth at Assembled is responsible for overseeing a large portfolio of SMB customers, driving business outcomes, and building a strong Assembled SMB customer community. This role involves operational rigor, data analysis, and strategic initiatives to improve SMB go-to-market strategies.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+40 More
14 Days Ago
San Francisco, CA
Hybrid
472 Employees
3-5 Years of Experience
472 Employees
3-5 Years of Experience
Software
As a Customer Success Manager at Enable, you will work closely with customers to help them reach their goals and realize maximum value from the platform. You will lead and manage a team of Implementation Analysts and contribute to the development of a vibrant supply chain ecosystem.
18 Days Ago
San Francisco, CA
Remote
84 Employees
3-5 Years of Experience
84 Employees
3-5 Years of Experience
Security
Seeking a Technical Customer Success Manager to build our growing Post-Sales team. Responsible for strategic customer engagements, delivering results and best practices, and owning successful outcomes for our customers.
10 Days Ago
San Francisco, CA
Remote
3,300 Employees
7+ Years of Experience
3,300 Employees
7+ Years of Experience
Information Technology • Security • Cybersecurity
As a Senior Customer Success Manager at Cloudflare, you will be responsible for ensuring the success of the company's largest Enterprise customers, managing post-sale experiences, and driving customer satisfaction. You will also work on contract renewals, account planning, relationship-building, and cross-functional collaborations to meet customer goals.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+45 More
22 Days Ago
San Francisco, CA
329 Employees
110K-135K Annually
3-5 Years of Experience
329 Employees
110K-135K Annually
3-5 Years of Experience
Information Technology • Professional Services • Software
Customer Success Manager role focused on strategic account management, analytics expertise, NDR growth, customer advocacy, success plans, and educational initiatives at Sigma Computing.
21 Days Ago
San Francisco, CA
50 Employees
3-5 Years of Experience
50 Employees
3-5 Years of Experience
Artificial Intelligence • Marketing Tech • Software
As a Scale Customer Success Manager, your main responsibility is to ensure the success of up to 100 customers by driving adoption, value, and retention. You will onboard and train customers, create success plans, showcase use-cases for generative AI, lead webinars and roundtable discussions, and launch automation playbooks. You will analyze adoption data and usage patterns to identify opportunities for increasing customer value. Additionally, you will be accountable for customer renewal and collaborate with sales to drive revenue growth.
Top Benefits:
401-K Matching
Commuter Benefits
Company Equity
+10 More
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