Top Customer Success Manager Jobs in San Francisco Bay Area, CA

Own strategic enterprise customer accounts, driving adoption, renewals, retention, expansion, advocacy, and measurable value from Braze. Serve as a trusted advisor and escalation point, coordinate cross-functional support, provide strategic marketing guidance, synthesize product feedback, and mentor colleagues. Manage complex international accounts, including at-risk and high-opportunity customers, with some onsite and international travel.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Use customer usage data and telemetry to identify risks, improve adoption, and drive value realization. Advise customers on Benchling features, AI capabilities, and scientific workflows; lead adoption campaigns, health checks, maturity programs, and executive business reviews. Collaborate with Sales, Product, and Professional Services while developing customer strategies and specialized expertise.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage enterprise customer relationships for Braze, serving as a trusted advisor and primary contact. Drive renewals, retention, product adoption, customer advocacy, success planning, and upsell opportunities. Analyze product usage and account health, conduct business reviews, provide strategic guidance and training, coordinate technical and onboarding teams, communicate customer feedback internally, and support complex accounts with multiple stakeholders. The role includes onsite customer engagement and potential international travel.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage adoption, customer health, renewal readiness, retention, and growth across a scaled B2B SaaS customer portfolio. Design lifecycle campaigns, analyze customer and product signals, coordinate with Renewals and Sales, manage inbound customer channels, execute save plays, conduct targeted customer conversations, and surface customer insights and qualified growth opportunities.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage pharmaceutical client accounts from project kickoff through campaign completion, ensuring contract fulfillment, timeline management, content development, campaign measurement, client communication, and revenue recognition. The role requires coordinating internal and external teams, managing multiple projects independently, forecasting deliverables, and maintaining strong client relationships in a healthcare communications environment.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Own adoption, retention, renewals, and expansion across 100–200+ scaled accounts. Build lower-touch customer success programs, health scoring, playbooks, reporting, automation, lifecycle triggers, and operational cadences. Partner with RevOps, Marketing, Engineering, Product Support, and Product to improve customer outcomes and segment visibility. Create scalable onboarding, webinars, office hours, documentation, self-service resources, and success plans.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Manage strategic enterprise customer relationships, drive retention and expansion, develop success plans and business reviews, and align Okta solutions with customer goals. Act as a trusted executive advisor, coordinate cross-functional teams, surface customer feedback, guide product adoption, mitigate renewal risks, and identify expansion opportunities. The role requires strong consultative, analytical, presentation, project management, and executive relationship skills, with travel up to 25%.

Manage strategic enterprise customer partnerships, drive measurable business value, resolve complex operational issues, and improve platform reliability. Use data analysis and Excel, with SQL preferred, to identify trends and inform decisions. Collaborate across operations, product, legal, and other teams to advocate for enhancements, reduce operational debt, and deliver scalable solutions amid ambiguity and changing market conditions.

Manage the customer lifecycle across onboarding, training, adoption, engagement, and renewal support. Drive platform usage, retention, value realization, and account growth through proactive engagement plans and analytics. Maintain Salesforce account profiles, deliver product training, identify client needs, share feedback with Product teams, and serve as a trusted advisor to senior stakeholders. Track outreach using CRM and cadence tools while supporting strategic accounts and client satisfaction.

Manage customer onboarding, retention, growth, and support for B2B fintech customers. Own implementations from contract through first payout, maintain customer relationships, identify expansion opportunities, investigate technical payout issues, and lead full-time and contract support staff. Build customer success systems, health signals, escalation paths, and playbooks while communicating recurring customer problems and product opportunities to founders and engineering.