Top Customer Success Manager Jobs in San Francisco Bay Area, CA

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Serve as the single point of customer accountability for Signature Success Plan customers using Slack. Drive adoption, conduct maturity assessments, build adoption roadmaps, monitor technical health, advise executives and technical stakeholders, coordinate deliverables, escalate incidents, and use AI agents and analytics to identify risks and accelerate customer value and renewal/expansion.

Serve as a strategic Customer Success Manager for Systems Integrators, driving adoption of Claude products (API, Claude Code, Claude for Enterprise). Build executive relationships, optimize usage and expansion across consumption and seat-based models, develop change management and enablement programs, document ROI, and inform product and GTM strategy while managing lifecycle and scalable engagement playbooks.

Serve as strategic Customer Success Manager for Financial Services clients, driving adoption of Claude products (API, Claude Code, Claude Enterprise), monitoring usage, identifying optimizations and expansion opportunities, executing change management and enablement programs, documenting ROI and business outcomes, owning account success plans and QBRs, and developing scalable playbooks to maximize customer value and product impact.

Manage a portfolio of 70–80 mid-market engineering customers to drive onboarding, adoption, retention and expansion. Run 1:1 and scalable programs, surface usage-based risks and opportunities, collaborate with Sales/Product/Engineering, and help scale CS playbooks and AI-assisted workflows.

Join a talent network connecting CSMs with VC-backed startups. Responsibilities include owning customer relationships, driving adoption, renewals and expansion, building onboarding and enablement processes, collaborating with product and GTM teams, implementing CS tools, and measuring engagement and retention metrics.

Own post-sale customer relationships: run end-to-end onboarding workshops and hands-on technical setup, drive adoption with regular meetings, field inbound support and triage to engineering, build support tooling and playbooks, track account health and metrics, and scale the CS function using AI-driven automation.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Own a portfolio of large enterprise construction customers ($2–3M ARR), drive retention, adoption, expansion, and C-suite relationships. Build account plans, manage escalations, coordinate cross-functional teams, and scale CS playbooks to deliver measurable outcomes.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage a portfolio of private equity firm customers to drive adoption, retention, and expansion of Carta's Fund Administration and ERP products. Build strategic relationships, deliver data-driven account plans, lead renewals and negotiations, mitigate churn, collaborate cross-functionally, and translate client feedback into product improvements and growth opportunities.

Lead Customer Success Manager responsible for managing high-value enterprise customer relationships, driving adoption and retention, and mentoring junior team members. Focus on building scalable Customer Success processes and being the voice of the customer.

Manage a portfolio of customers to drive product adoption, satisfaction, retention, and expansion. Build relationships, identify risks, collaborate cross-functionally, maintain data and documentation, own customer workflows, and contribute to process improvements.

The Senior Customer Success Manager will serve as a strategic advisor, managing customer portfolios and ensuring optimal customer outcomes through guidance on MongoDB best practices and strategies to mitigate risks.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own the post-implementation lifecycle for high-value enterprise customers: drive adoption, retention, and expansion; run business reviews and renewals; coordinate feature rollouts and support; surface customer insights to Product; and develop scalable Customer Success processes.

Manage a portfolio of customers from onboarding through renewal and expansion. Run strategic check-ins, translate customer goals into product requests, drive adoption and measurable value, identify expansion opportunities, and align stakeholders across product and engineering to ensure customer outcomes.

Manage customer lifecycle from onboarding through renewal and expansion. Coordinate with Growth Strategists, engineers, and AI systems to launch experiments, drive adoption, quantify ROI, run business reviews and demos, translate feedback into product priorities, and identify upsell and renewal opportunities while building scalable CSM processes.

Manage and grow a book of commercial accounts (agriculture and mapping verticals) by driving value realization, renewals, and expansions. Build success plans, deliver QBRs, coordinate cross-functional teams, and act as a strategic partner bridging technical geospatial workflows with commercial outcomes. Hybrid role based in San Francisco or Washington DC.

You will manage executive relationships with key enterprise customers, focusing on ROI, renewals, and expansions while also building a scalable customer health system.

The Enterprise Customer Success Manager will manage high-value accounts, fostering relationships and ensuring customer satisfaction and retention through strategic initiatives and data-driven processes.

Serve as primary client contact from implementation through production, managing tickets, data refreshes, system updates, and SLAs. Provide analytical support, translate healthcare data into actionable insights, coordinate with US and offshore engineering teams, drive adoption and client outcomes, and ensure data quality, security, and client satisfaction.

Field-based Customer Success Manager responsible for post-sale revenue across a portfolio of 30+ school and district accounts. Own renewals, drive upsells and expansion, manage account plans and health, maintain Salesforce pipeline and forecasts, travel frequently across a large California territory, and collaborate with cross-functional teams to ensure adoption and retention.